9 ChatGPT workflow automation use cases every business can use in 2025

Summary:

• By integrating ChatGPT with different applications using Zoho Flow, you can automate routine tasks, streamline business processes, and focus more on what drives impact.
• Through these integrations, ChatGPT can make tasks like generating professional emails, summarizing and translating support tickets, creating content outlines, and managing appointments more simple and efficient.
• This can help you cut down on manual work, save valuable time, and increase productivity.

Since its evolution, ChatGPT has transformed exponentially very quickly and is now helping businesses scale efficiently. From handling customer support tickets to writing emails, there are many things that ChatGPT can help your business do, saving you loads of time and effort while increasing quality. 

Integrating this technology with your day-to-day applications will help you streamline your operations, reduce friction, and keep your team focused on what drives impact—and all with minimal effort on your part.

Here are some of the possible integrations that you can create using Chat GPT with Zoho Flow.

Generate professional, dynamic emails in real time

Checking over and over whether you're being polite enough, agonizing over word choice, and maintaining a professional tone throughout an email are problems that every corporate employee has faced. However, with the introduction of ChatGPT into your workflow, you can stop worrying about the tone of your email and focus on more important tasks. 

For example, let's say you receive an important email on a busy workday. Reading through the whole email, absorbing the context, and drafting a response while also going through the trouble of maintaining a professional tone can eat up a considerable amount of your time, which may disrupt the other work you have planned. By integrating ChatGPT with email applications like Zoho Mail or Gmail through Zoho Flow, you can automate the process of drafting emails. 

Once you receive a new email, the integration will be triggered, and ChatGPT will compose an email draft. After the email is ready to go, it can be saved as a draft in your mailbox, letting you handle it when you have the time, make only the necessary changes, and then send it. This saves you a lot of time and ensures the quality of the email. 

Summarize support tickets and generate responses

When a support ticket is too long and your team doesn't have the time to process the whole thing, it would be nice if someone could go through the ticket and give you the gist of it. ChatGPT can be that someone. If you integrate your help desk applications, like Zoho Desk, with ChatGPT through Zoho Flow, once a support ticket is received, ChatGPT can read the whole email and create a completion in the form of a summary.

The summary of the ticket can then be automatically sent to the support executive who assigns these tickets, and that person can assign the ticket to the relevant executive without having to read the whole ticket.

But if that isn't good enough, this integration can do even more. ChatGPT can also create a response for the ticket and save it as a draft, which the support executive just needs to review, make changes to, and send to the customer. This can make the job of support executives much simpler.

Create customer story outlines using form responses

Customer stories always work well for businesses—they provide you with the opportunity to talk about your business and explain the benefits of what you do with real-life use cases, letting users connect better with your business. However, building a narrative using the responses and experiences provided by your customers can be tricky, and needs to be perfected to create the desired impact.

While humans may have trouble writing customer stories, an AI language model like ChatGPT can do it for you, with the correct detailing, tonality, and structure. Even though you can't completely rely on AI for written content, it can help you create story outlines or first drafts, which should only require some editing. 

Using this integration, you can prompt ChatGPT to write first drafts or story outlines by integrating it with form builders like Zoho Forms, where customers can provide answers to your questions. Using those responses, ChatGPT can create a completion, helping you create a first draft of your customer story.

Create automated posts for product updates

Keeping teams updated on the status and details of new releases or updates helps everyone have a better understanding of the business. This is where team collaboration software like Zoho Connect can be useful. This space can be used to share any product- or business-related updates, keeping the whole organization up to date on what's going on.

Bringing a language model like ChatGPT into the picture here can make things even more streamlined and automated. Integrating your project management software, like Zoho Projects, with ChatGPT will trigger the chatbot every time a new release or update is ready. The language model can extract relevant details from Zoho Projects, such as feature descriptions, timelines, and potential impacts.

By presenting this information in a clear and concise manner, ChatGPT ensures that everyone within the organization gains a comprehensive understanding of the releases or updates. With the information provided in Zoho Projects, ChatGPT can create a new post on team collaboration platforms like Zoho Connect, keeping employees and partners updated on releases.

Automate appointment scheduling using AI

Efficiently managing a busy schedule requires effective communication and accurate updates. To prevent any potential miscommunication or scheduling conflicts, it's crucial to keep clients informed and updated regarding changes to their appointments. Fortunately, with the integration of ChatGPT into your workspace, maintaining open lines of communication becomes remarkably streamlined.

All you need to do is integrate your calendar application with ChatGPT and an SMS application. With this in place, ChatGPT will send customized automated messages to your clients when you update your calendar. These messages can include essential details, such as revised appointment times, locations, or any other pertinent information relevant to their scheduled meetings.

This workflow can also be altered to send reminders before an appointment to make sure that the customer doesn't miss it. Through these automated and personalized interactions, you can enhance your professional image while simultaneously delivering an exceptional client experience.

Enhance description for task updates

If you're using a project management application, you'll want to update all of your project information in this application. However, some tasks might have extensive fields and notes, which the assignee has to go through when a new task is updated in your tool, and doing this multiple times can be tedious.

By integrating project management applications like Zoho Projects or Asana with ChatGPT, the details of each project/task can be read through by ChatGPT itself to provide you with a clear and concise description of the project. This can save you the time involved in going through the fields in your project management app.

You can take this integration even further by connecting ChatGPT again with the same project management application to update the summarized version of the project/task details into a separate field in the app. This way, you'll have all of the details about your project in a single platform—easy for you to refer or cross-check.

Automatically extract important notes from meetings

Online meeting platforms like Zoho Meeting or GoTo Meeting offer you the option to record every meeting that happens on the platform. It makes the job of converting a meeting into notes even easier by offering you a transcript of the recording. However, after that point, you're on your own. You'll have to manually scope the transcript to find important notes and events.

Tools like ChatGPT can pitch in here to eliminate the manual work involved in this process. Once the transcript is ready in your online meeting platforms, it can be moved to ChatGPT through a simple integration, where it will read through your transcript and provide you with important notes and pointers from the meeting.

You can have this information updated in your spreadsheet apps like Google Sheet or project management apps like Trello to perform the required actions based on the transcribed information.

Automate candidate screening with AI

While looking for candidates for specific positions in your organization, you're bound to get a handful of resumes. Manually going through each of them can be time-consuming, especially if there's a large number of them. With a simple integration between your hiring platform like Zoho Recruit and ChatGPT, you can save the hours you generally put into that work.

With this integration, you can use ChatGPT to scope the resumes and provide relevant details to help you shortlist the right candidates for the role. You can also get a summary of the resume from ChatGPT to get a better understanding of the candidates instead of going through each resume personally.

You can also have the summary added as a field in your hiring platform to have all of the information about the candidates at the same place.

Translate support tickets in a matter of seconds

If your business offers products or services worldwide, you're likely to have customers from different parts of the world. Subsequently, you'll receive support tickets in various languages, some of which your support team may not be able to handle.

While having it translated through other translation-based applications can seem like a good solution, LLMs like ChatGPT can offer you much more. Apart from helping you build a seamless workflow that eliminates any manual work involved in moving data between your desk app and ChatGPT, it offers you a more refined response for the ticket rather than just translating the text on the ticket.

This AI-powered support ticket translation workflow can free up a lot of time that your support agents spend on translating the data. It also offers more dynamic and meaningful responses to the tickets, which the agent will only have to review before sharing them with the customer.

Wrapping up

ChatGPT is a brilliant AI tool that's taking automation to the next level. While it has already become a part of many workspaces, integrating this tool with other applications can expand the horizons of the language model and help you get the best out of every application you use.

These are just a few integration examples; you can check out Zoho Flow's app gallery to start integrating ChatGPT with our 1,000+ applications right now.