Buckle up! Better customer service is about to take off
Switching to a new help desk solution can feel like relocating to a new city: full of new possibilities, but also a few what-ifs. The good news? You don’t have to do it alone. From the moment you decide to move to Zoho Desk, we handle the packing, plan your route, and help you settle in, all without misplacing your bags (read: data).
Pack up without
the hassle
Your data is fragile, especially in customer service. That’s why we handle it with care and ensure it all arrives intact. Safely transfer what matters most:
Smooth takeoff.
Even smoother landing.
Customer service doesn’t pause, and neither should you. That’s why every step of your migration is designed to minimize disruption, so you can keep serving customers while we work behind the scenes.
migration
downtime
two weeks *
For modules with between 500,000 to 1,000,000 records (including KB articles, accounts, contacts, tickets, threads, comments, and others) and 80,000 to 100,000 attachments, the migration can be completed in one day. Note that this is our average time, and exceptions may occur due to bugs, communication delays, the number of configurations, or data volume.
Expect nothing less than first-class care
From the moment you choose Zoho Desk, we make your transition smooth, thoughtful, and tailored to you. Our team is fully invested in your success, helping you settle in with confidence, ready to do your best work.
Hire a concierge (for free) who’ll understand your goals and walk you through how Zoho can work for your business, whether you’re a solo act or a full-blown enterprise.
Our migration engineers ensure that everything important from your previous system is safely transferred and brought to life in Zoho Desk.
Our Enterprise Business Solutions team gathers your requirements, creates a working prototype, deploys it across your team, and makes your workspace ready for move-in.
Every new place has its own map, and we help you navigate ours. Master Zoho Desk with instructor-led training—online or on-site, tailored to your team's roles and business workflows.
We'll pair you with someone who knows your journey and ensures everything runs smoothly long after you’ve moved in. They're your local contact in a new place.
Get access to expert-led support, available 24/7 and 365 days a year, with a guaranteed one-hour priority response time.
Every day,
at least two businesses
switch to Zoho Desk
We migrated our data from Zendesk to Zoho Desk using Zwitch, Zoho's official tool for transferring data in a secure and automated way. Zwitch allowed us to migrate tickets, contacts, agents, comments, and attachments, without any data loss or mapping errors.
We exported our data from Freshdesk and imported them into Zoho Desk using the Import feature in the Data Administration module. It was easy to transfer and import data using our small team.
We're able to respond more effectively to our customer needs using Zoho Desk. It gives you a big picture of everything you need because it has great reporting capabilities and keeps track of customers who reach out to us via different channels. Zoho Desk's functionality is much better than Salesforce's.
Zoho Desk comes at a better price, when compared to Zendesk, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things.
The Zoho Desk advantage
15%
increase in first
contact resolution.
50%
faster response
time.
14%
increase in
CSAT score.
48%
reduction in customer
churn rate.
Wherever you grow,
we're right there with you
Zoho Desk has a global footprint, with offices, data centers, support teams, and a trusted network of partners across multiple locations. Your data stays close, hosted in world-class data centers, and you get the support you need wherever you need it.
- Data centers
- Offices
You'll have the safest
journey with us
Every layer of our platform is built with uncompromising security and global privacy standards at its core.
Fully compliant with GDPR, HIPAA, and CCPA
Industry-leading encryption for both data in transit and at rest
Role-based access, SSO, and MFA to secure accounts
No sharing of data with third parties—your data belongs to you
UPTIME
99.99%
Security and compliance certifications
We’ll stick around,
even after you’ve unpacked
Our journey together doesn’t stop at migration. We're with you for the long haul.
Ready to settle in?
Signup for free