Gartner has recognized Zoho Desk in the 2020 edition of the

Magic Quadrant report for CRM Customer Engagement Center.

 
 

Why is Zoho Desk the best choice?

As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claims they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.

  • FeaturesZoho DeskZendeskService CloudFreshdesk
  • FeaturesZoho DeskZendeskService CloudFreshdesk
  • Real-time notification center    
  • Team Ticket feed    
  • Two-way integration with Zoho CRM    
  • Team Chat    
  • AI-powered voice assistant    
  • Custom Reports    
  • Custom Dashboards    
  • Dedicated Mobile App for Managers    
  • Advanced process automation    

There's just one thing that we DON'T have: Unreasonable prices

Number of users : 50

$250Zoho Desk
$990Zendesk
$700Freshdesk
$1000Service Cloud

Save at least 33% with Zoho Desk.

1/3
  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

     
  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

     
  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

     

What makes Zoho Desk the absolute best?

The ultimate purpose of using a help desk is to make your life easier, help your business perform better, and let you offer more to your customers. In customer support, time and effort need to be optimized to perfection so you can achieve these goals. That’s where Zoho Desk’s best-in-class features come in.

Ticket Priority - Migrate to Zoho Desk

Work modes to set your priorities straight

What if your tickets organized themselves strategically? You could just click, reply, solve, and move on to the next ticket. That’s what Work Modes help you do. They organize your tickets into queues based on urgency, status, and context. We’ll sort your tickets while you solve customer issues.

Team collaboration with zero complication

When different teams come together to work, communication can get complicated. With the Team Feed, that’s no longer a problem. You don’t have to wait for physical meetings. Now you can tag, chat, share, and get things moving with your team, no matter where you are.

Ticket Collaboration - Migrate to Zoho Desk
HQ dashboard - Migrate to Zoho Desk

The HQ: A quick peek into the ticket queue

View, analyze, and act. With the HQ and other dashboards, you’ll always have a bird’s eye view of how your agents are performing, how satisfied your customers are, and much more. All the data you need to make important decisions.

Zwitch with ease

We provide everything you need to make your switch easy.

What are can you import to Zoho Desk?

Support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks can all be imported. We make it easy to start helping your customers right away. Migrating support data can be time-consuming if there are thousands of tickets, but it’s easier if you prepare before you start.

Switch - Migrate to Zoho Desk
  • 01

    Categorize your data

    Categorize the data you’ll need to pull out of the existing software to migrate, such as ticket data, contacts, organizations, or account details.

  • 02

    Choose the data for migration

    Once you’ve chosen the data you want to migrate, you’re ready to begin the actual process of migrating the selected data.

  • 03

    Choose how to migrate your data

    You can choose between manually entering data, API, third-party tools, or a data migration service.

Fall effortlessly into the best customer support your business has ever seen. Let us know how we can help

  • With Zoho desk’s migration assistance, your journey to better software will be effortless

  • Our webinars are sure to help you learn the ropes and get you up to speed

  • Documented help for every situation to make your transition smooth

Migrate seamlessly to Zoho Desk from other help desk software

Access zoho deskCompare pricing