The first thing you do when you travel to a new place is to look up the location on a map. Similarly, if you decide to cook something you haven't cooked before you will refer to...
Do I need social media?
If you’ve stumbled across this article, it’s not because you’re just an average salesperson. You want to go the extra mile. You love competition, and...
Email is a great way to initiate the first contact, negotiate a deal, or keep-in-touch with customers. Despite the new and alternative mediums of communication always popping up,...
As we all know, storytelling is an essential part of regular, day-to-day communication. However, its role in the growth of business organisations remains untapped. Those in the...
How a global pandemic changes the way we market
As the world faces a sudden change of pace and we are thrust into the new reality of working from home, we face a challenge to...
A Net promoter Score survey is a leading indicator for understanding where a brand stands when it comes to customer experience and customer...
The next James Bond movie was supposed to be released this month, ironically titled, “No Time To Die”.
No one saw this pandemic coming, and it’s safe to say it has not been...
Let us start with the obvious problems at hand. The world is facing the biggest humanitarian crisis since WW2. There are more people staying at home than at work. People are not...
Summary:
Customer satisfaction and how sales plays a role in it.
A Walker study found that by the end of 2020, customer experience will overtake price and product as the key...
Only one out of 26 customers will freely offer their opinions about a given product or service (Huffpost). So, when a customer’s complaint is ignored, remember that about 26...