How do you define success as a salesperson? Many people relate success in terms of dollars and cents, or closing half a million in sales each month. But truly successful salespeople know that monetary success is just the result of being awesome at what they do.
If you’re just starting your journey as a sales rep, one of the first things to understand is that successful salespeople earn their customers’ trust, which in turn results in earning their customers’ business.
It’s not that hard to say, “Thank you,” so why don’t we do it more often?
As business owners and managers, we get so focused on improving processes, increasing sales, and delivering promises on time that we forget to recognize those who make it possible for us to do what we love.
In fact, Harvard Medical School published an article mentioning several studies that show how simply expressing gratitude can increase personal happiness, improve relationships, and motivate employees.
Pretty impressive for two little words.
Regardless of the excuses we make, Zoho is here to help you make a consistent effort to make your customers feel appreciated. Trust me, they want to be appreciated. (I asked ’em.) Read more
UK based company Booking Live is the creator of an online booking software serving a number of industries and needs. As business has grown Booking Live has adopted several different Zoho applications to manage the backend of their business both internally and externally.
Watch how Booking Live uses Zoho Projects and Zoho People to manage their team internally, and Zoho CRM and Zoho Reports to close more deals.
The Lead Exchange, powered by Insurance Express, is one of the largest homeowner’s insurance writers in Florida, working with agents across the state. As director of agency sales Garrett Mitchell explained, “We help agents place insurance business when they might not otherwise be able to. Our network includes over 200 partner agents, who refer us business on a daily basis, and up to 40 companies across the state.”
When a customer enters an agent’s office to inquire about home owner’s insurance, The Lead Exchange serves as a third party avenue to assist those independent agents in getting winning outcomes. “We beat the rates, we capture the business, and we split the commission with the partner that referred us,” Mitchell said. “That’s the backbone of our business.”
Several months ago, The Lead Exchange realized it was paying the price for working with a slow CRM with poor-quality updates. Because their CRM was outdated and unreliable, information was falling through the cracks, customers were not being followed up with, and customer service was suffering. Mitchell knew it was time for a change. Read more
Custom T-shirt design company Apliiq was started out of a college dorm room in Philadelphia but soon thereafter expanded across the United States and into several college campuses.
As Apliiq experienced rapid growth, they needed a platform to manage the backend of their business. Watch how Apliiq has implemented Zoho CRM, Zoho Sales IQ, and Zoho Books to deliver an amazing customer experience and save hours every day.
“To be persuasive, we must be believable; to be believable, we must be credible; to be credible, we must be truthful.” — Edward R. Murrow
Although Murrow was specifically referring to the practice of good journalism, his shrewd statement can also be applied to the practice of good business, in which credibility and trust are the bedrock of every healthy relationship.
We’ve all experienced a salesperson who acts a little too…desperate at times. The one who follows you around the store suggesting you try on those shoes or that blouse. The one who gives you too much attention. The one you just don’t trust. THAT is the salesperson we aren’t going to talk about here. That’s because we want you to be the opposite of that salesperson. We want you to be the salesperson who make a difference to your clients. Read more