Digital Transformation Star in Retail
Tat Chuan Acoustic (TC) was established in 1966 and are a major audio distributor in South East Asia and Hong Kong. The company carries globally award-winning and category-leading brands, such as Sonos, Klipsch, and Marshall.
Previously, their business processes were conducted manually and involved a lot of paperwork. However, they needed a unique and fully-customizable app to simplify their business operations.
Using Zoho Creator, they've built apps for retail store management, promoter management, demo requests, and customer service concierge. Automating processes with Zoho Creator has significantly reduced labor hours and paperwork, and provides accurate inventory management and seamless customer experience.
"Having Zoho Creator helps us build applications for our business needs—and low-code/no-code helps us build without having much coding experience."
- Cheryl Lim, IT and Online Operations Manager, Tat Chuan Acoustic
ERP Tech Star in Manufacturing
Ralpro is an aluminium extrusion company that manufactures aluminium profiles for various industries. They deliver around 440 tonnes every month, and each order they get is unique.
Initially, they used Excel and hard copies to manage various business processes, from order management to billing. This resulted in a lack of visibility to management, errors due to a lack of availability of data to employees, and low productivity. Off-the-shelf software wasn't available for the industry and custom solutions were difficult to build and expensive to implement and manage.
But with Zoho Creator, they could build their own system from scratch. Their custom ERP solution is simple, easy to access, and automates most of their business processes. The app covers order management, the tool room (die shop), production planning, production, quality control, packing, dispatch, and billing processes.
Since moving to Creator, they've seen a 500% increase in productivity, with a 1.3X increase in turnover.
"We became the first extrusion plant in India to have a customer-centric portal. Our customers now have real-time updates on order status, production, and packed and delivered quantities. They can also view and print packing lists and invoices."
- Sree Hari Phani Varma, Director, Ralpro
Tech Star in Healthcare
Care Changes is a free referral service helping families find assisted living, memory care, skilled nursing, respite care, and retirement communities across the US. Before Zoho Creator, they used a custom CRM with many operational limitations that prevented the company from working remotely and growing.
Zoho Creator helps Care Changes with internal process automation, lead management, task management, customer service, invoice management, and more.
With Zoho Creator's custom apps, their productivity has increased by 4X and processes and best practices have evolved into a system that is easy to operate. For seven years, their data management and activity history have been handled with Zoho Creator. They continue to constantly make improvements that benefit all parts of their operations, from integrated emails to texts and attachments. The custom apps also have APIs set up for many clients through Zoho Creator.
"We went from making $100K SGD a year to $3.2 million this year—all through the Zoho Creator system."
- Danny Leonhardt, President, Care Changes
Tech Star in Factory Management
BD Straws Company is one of Thailand's leading plastic straw manufacturing operations. Their products include spoon-end straws, milk tubes, jumbo straws, plastic bags, hot bags, black garbage bags, handle bags, and more.
Previously they used Excel and third-party packaging software to manage factory jobs. However, verifying the data entered and the accuracy of each daily report took a lot of work, resulting in losses to the factory.
Zoho Creator helps them with faster decision-making, is easy to use for people with minimal literacy, and aids in real-time monitoring of factory processes, automating daily reports and more.
"My staff saves more than 50% of working time on factory management. Moreover, data accuracy has been improved by more than 80%."
- Danny Li, CEO, BD Straws Co
Tech Innovator in Healthcare
ActivArmor manufactures the only waterproof, breathable, sanitizable custom plastic casts and splints for hospitals and clinics across the US and other countries.
Before implementing Zoho Creator, ActivArmor had a manual process with staff members entering order information from emails or web forms. This process made it difficult for management and customer service team members to track specific orders—and it was expensive and error-prone.
With Zoho Creator, they use customized order forms to capture information for their design teams. This information is then propagated through the clinical order, design, manufacturing, shipping, and receipt process.
"We have saved on staff time and labor costs, and increased hourly staff productivity and ease of tracking."
- Diana Hall, CEO, ActivArmor
Tech Star in Education
Northwestern Health Sciences University is a private university focused on alternative health care in Bloomington, Minnesota.
While some of their academic programs used paper-based solutions to track clinical training experiences and requirements, others used off-the-shelf solutions that couldn't be customized to the program's specific needs, and were not easy to use. Many unnecessary features cluttered the user experience, and some processes had to be modified to fit how the application worked, instead of the application serving the process in place.
They now use custom apps built on Zoho Creator for clinical training and student assessment management. The app for the course sequence assessment process has saved faculty at least an hour a week processing data into Excel dashboards that were still not directly available to students. The new app makes all of that data available to students with rich reports integrated from Zoho Analytics. They have also begun to leverage their Zoho Creator app in student recruiting, an important revenue source.
"The most significant benefit is the ability to develop customized solutions for process automation, which combines great user experiences with a simple development platform that doesn't require an expensive development team to build and maintain. The low-code nature of Zoho Creator makes it possible for even novices to build useful apps that help automate functions, save precious time, and drive user/employee engagement."
- Christopher Petrie, Director of Assessment and Institutional Effectiveness, Northwestern Health Sciences University
Tech Star in Agriculture
East-West Seed is a market leader for tropical vegetable seeds in Asia. With a custom-built app on Zoho Creator, they've achieved operational efficiency through digital transformation.
Previously they were using Fulcrum, but were facing limitations, such as no reports/dashboards, no notifications for order status updates, no ability to customize or add new modules for future requirements, and it was complicated to integrate with other systems.
In a significant shift, East-West Seed Tanzania has now adopted Zoho Creator within their order management process. This transition empowers them with analytics capabilities, status notifications, adaptability to integrate new modules and features for future needs, and an overall enriched user experience.
"To drive continuous improvement and enhance user experience, evaluate processes, simplify things, and eliminate complexities within the system. This is where Zoho Creator comes into the big picture!"
- Philius Trinidad, Group Manager for Digital Applications, East-West Seed
Tech Star in Food & Beverage
Advanced Tastes manages the finest collection of world-class luxury restaurant brands across the globe. Advanced Tastes Holding Company is a Riyadh-based restaurant and hospitality management company.
The company previously managed all their operations—like maintenance, HR, payroll, IT ticketing, and finance—on spreadsheets. Working remotely wasn't possible, record keeping was strenuous on Excel, and paperwork was lengthy and time-consuming.
They now use Zoho Creator for HRMS and operations like facility management, order management, utility maintenance, and more.
"Since the implementation of Zoho Creator, Advanced Tastes Holding Company has seen a 60% boost in productivity across departments. Zoho Creator has maintained its status as the ideal fit for the company on their digital transformation journey."
- Fazal Mahfooz, IT Manager, Advanced Tastes Holding Company
Tech Star in Manufacturing
Signify Saudi Arabia is a world leader in lighting appliances; and electrical and electronics manufacturing.
Previously, they had multiple tools for different needs, like customer surveys, data collection from geo locations, employee engagement apps, inventory management, and access management.
To address their business requirements, they felt low-code could help build customized apps for their needs. Signify Saudi Arabia has now built most of their requirements on Zoho Creator, which has become a unified platform with multiple apps and mobile capabilities.
"It's easy to use because of low-code and its simple Deluge scripts. The mobile app features also give some added advantages, as it has options to rebrand with our identity, and some components can be used offline as well."
- Mohammed Nadeemuddin, IT Systems Lead, Signify Saudi Arabia
Tech Star in Finance
Kinara Capital provides financial solutions to MSMEs across India.
The company used multiple applications for different operational processes, such as Tally for financial management, and Jira and Trello for project management.
With Zoho Creator, Kinara Capital has automated their internal processes, employee management, vendor payments, order management, financial management, project management, and more. They leverage Zoho Creator to digitize multiple manual and internal operations. With a friendly UI and the minimal coding knowledge needed, they could build apps quickly and see productivity, revenue, data availability, and employee satisfaction increase.
"For NBFCs like ours, Zoho Creator allows us to customize specific business requirements with less time and investment, resulting in a huge impact on revenue and employee satisfaction."
- Raju RK, Manager, Kinara Capital
Tech Star in Retail
BigBasket is India's largest online supermarket, delivering groceries and home needs.
Having used many off-the-shelf solutions before, they needed customized software for analyzing projected vs actual budget utilized, internal process automation, easy integration, and more.
With Zoho Creator apps managing inventory, orders, and process automation, they've observed a 1.5X increase in productivity.
"There is almost a 50% reduction in time spent on manual processes!"
- Vinayaka Gangavathi, Head Procurement, BigBasket, A TATA Enterprise.
Digital Transformation Star in Manufacturing
Cemblocks is a leading manufacturer of quality bricks and paving in South Africa.
Previously they utilized Excel sheets, which could not automate tasks the way Zoho Creator can.
They've now built a custom costing system with Zoho Creator, to meet their logistics, costing, and bill of quantities needs. They also use custom apps built for inventory management, internal process management, sales management, and employee management.
"At Cemblocks, we found Zoho Creator to be the best fit for our organization, due to its flexibility and customizability. With Zoho Creator, we could create tailored applications to fit our unique business needs without relying on external developers. Additionally, Zoho Creator's user-friendly interface made it easy for our team to adapt quickly and start using the platform effectively."
- Jay Horn, Logistics Manager, Cemblocks
Tech Star in Asset Management
Redfern Flinn Lifting Equipment designs, manufactures, installs, and services cranes in Australia. The business also regularly maintains client assets—essential cranes and lifting gear. Initially, the organization had no unified system to manage or register client assets and maintain the assets' service data.
Now, they use a custom asset management solution, built with Zoho Creator, that manages 2,000 assets at 500 sites nationwide. This has provided significant productivity gains, with a marked reduction of manually typed reports, less paperwork, more effective data management, and increased revenue.
"If you have clients whose assets you service, repair, or install (new products) and want to track these assets, including repairs, installations and regular maintenance, and have all your clients' assets available on one platform, then Zoho Creator could be of great benefit to your company."
- Lisa Strangwick, Group Performance Manager, Redfern Flinn Lifting Equipment
Tech Star in HR Management
Chapman & Co. Leadership Institute is a consulting company that partners with organizations to deliver customized training, events, and assessments.
They test employees/candidates for their clients, so they need to have accurate order histories and testing preferences accessible to their client service representatives. They also need to process orders quickly, vet candidates on a testing platform, aggregate the test scores, and gain detailed insights.
Chapman & Co. Leadership Institute leverages Zoho Creator for internal process automation, order management, financial management, and test score management. Processing a weekend's testing and handing off orders to a consultant used to take 6 hours every Monday—now it takes 2-3 hours. They've also expanded Zoho Creator to include an API to capture the test scores of their candidates digitally and created a powerful analytics tool for consultants to use in their analysis.
"The time savings is huge for our business. Our Creator apps have become more comprehensive and expanded to other business parts. The comparison charts can be used by our team in real time for candidates completing tests. This was impossible before this implementation."
- Susan Godbey, Operations Leader, Chapman & Co. Leadership Institute
Tech Star in Sports Management
Snowbility empowers people with special needs and mental health challenges through ski and snowboard coaching.
Previously, they started with spreadsheets, Microsoft Access programs, and address files, which couldn't deliver what was needed.
They needed one tool with multi-device capabilities to manage the students' information, booking, invoicing, finance, and progress. The information required during lessons had to be immediately accessible for review and updating. This info also needed to be linked in SMS, text, and email reminders for students and instructors.
Zoho Creator has helped automate their internal processes and manage employees, students, finances, and more.
"This system is the lifeblood of our business, used by all instructors and all administrators. We use it for everything that makes the business work and function effectively."
- Richard Fetherston, Founder, Snowbility
Digital Transformation Star in Finance
NurkinCPA are certified public accountants who help in filing US tax returns for clients.
Previously, they relied on manual work and spreadsheets, but this slowed operations and made the whole process take longer than necessary.
Zoho Creator helped them eliminate manual processes, improve data gathering, reduce costs, improve visibility across the entire organization, and more.
With custom apps built on Zoho Creator, they saw improvement in productivity, a significant increase in revenue, a decrease in expenses, a reduction in processing, and an increase in customer satisfaction.
"Zoho Creator has transformed our business. With our Zoho Creator customer portal, we are no longer busy with labor-intensive manual processing. We can now focus our energies on growing the business and increasing customer satisfaction by providing faster turnaround time. This has given us an edge over our competition."
- David Beychok, CEO, NurkinCPA
Tech Star in Hospitality
Katt Cafe is a restaurant that provides a haven for stray cats in Bulgaria.
Though they used many tools for their processes, from Google Calendar to the more advanced WebHR, none was customizable for their needs.
Katt Cafe wanted to keep all of their apps and information together in one place and find affordable software compatible with Bulgarian software laws for the cats' management (medical treatment, feeding, specific nursery instructions, adoption profiles, foster homes profiles, owner training programs, and more). They also wanted niche software integration with any restaurant managing software, since they also work with foods and beverages.
Custom apps built on Zoho Creator now help manage both the cats and the restaurant.
"Customization! In such a niche business like ours, we require the most customizable solutions possible."
- Anastasia Dockina, CEO, Katt Cafe
Digital Transformation Star in Asset Management
ZA eDge provides software, hardware, auditing, and condition assessment of fixed assets in South Africa. They also offer professional engineering and accounting auditing services.
They used Excel and Power Apps before switching to Zoho Creator. Customized apps built with Zoho Creator help them collect field data and manage fixed assets. They now have easy tools to migrate existing data or implement new business solutions. Leveraging Zoho Creator, they can now analyze and map business processes, align them to goals, and address their business challenges. Time saved during development allows the firm to ensure excellent user adoption and provide metrics to measure success.
"The time required to develop our business and data collection apps has improved by over 300%."
- Mpho Makhene, Business Director, ZA eDge
Tech Star in Publishing
Rattling Good Yarns Press is an independent US publishing house specializing in LGBTQ fiction, history, and whimsy.
They sought a reliable system to record book sales, track royalties, and produce author royalty statements. What Rattling Good Yarns Press wanted was one system and one source of truth.
Now, Zoho Creator helps them with sales, ISBN, and author royalties management.
"We’re now saving one week a month. Instead of tracking and managing book titles and ISBN, all six business days, we’re down to a few hours a month."
- Ian Henzel, Managing Publisher, Rattling Good Yarns Press
Tech Star in Procurement solutions
WCube is a one-stop sourcing platform for B2B purchases of IT products, office supplies, cleaning supplies, and more. They sell over 16,000 products across various regions. The organization built their customized BPM software, Cube Ops, using Zoho Creator.
Cube Ops is critical for their business operations, and was built in less than three months. Successful outcomes include quicker adoption, just-in-time (JIT) inventory, improved efficiency, and revenue growth.
"Zoho has helped us be a tech-enabled company and leverage the platform to close orders. Zoho Creator has helped us manage not just internal stakeholders but also our clients and vendors."
- Udit Chandhok, CEO & Co-Founder, WCube Solutions