Direct Debit Payments - Overview

Direct Debit Payments allows your customers to pay their invoices directly via their bank account. Once your customer approves the direct debit payment, their bank account will be automatically charged on every renewal. Usually, they are processed via financial networks like the ACH (Automated Clearing House) in US, Bacs in the UK, SEPA in Europe.

Points to Note

ACH payments in Canada

ACH payments in Canada are done via Forte.

Prerequisites

How ACH payments are processed in Zoho Subscriptions with Forte?

When an ACH Payment is initiated in Zoho Subscriptions, Forte waits 3-5 days before updating the status until they receive appropriate response from the ACH. Only then they will mark the transaction as settled or failure. From the day after initiation, Zoho Subscriptions will check in periodically with Forte to update the transaction status.

Configuring ACH for a customer

Once you’ve configured Forte and have an approved ACH account, follow the steps below to enable ACH payment for a customer.

Step 1: Allow customer to pay via their bank account

If your customer wants to pay via ACH, you have to enable the checkbox Allow customer to pay via his/her bank account in the customer Edit screen.

Allow customer to pay via bank account

Step 2: Adding customer bank account information

The bank account added here will be charged on every subscription renewal. Bank account can be added in two ways - by the customer or by you.

Once bank account is added, you can associate it to the customer’s subscription and make it online.

By the customer:

You can use the Request Payment Method to get the card/bank account details from them.

What this Request Payment Method essentially does is that it will send your customers a form to their email address requesting them to enter their card/bank account details. Once added, it will reflect under the respective customer inside Zoho Subscriptions.

To request your customers for bank account,

By you:

There can come a situation where your customers would want you to add their bank account for them.

To add a bank account for the customer,

Add Bank Account

Step 3: Enabling ACH for a subscription

Once bank account is successfully added, you have to manually associate the banks account to the subscription so that Zoho Subscriptions can automatically charge customer’s bank account on every renewal.

To associate a bank account for a subscription,

If Save is clicked instead, the bank account will be associated to the subscription but it will not been charged on renewals. It’ll still be an offline subscription.

Update customer’s bank account

If your customer wants to update their bank account, they can use their Customer Portal. Click here to know more. Once updated, it will reflect inside Zoho Subscriptions.

Update your bank account

Email notifications

In Zoho Subscriptions, with respect to ACH payments, following email notifications will be sent to the customers. Learn more.

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