To all existing users of Vuforia Chalk, we hear you.
The discontinuation of Vuforia Chalk services, the sudden pause in your remote assistance services, the transition to the newly introduced ServiceMax Zinc tool, the painstaking process of onboarding your teams to your service organization, setting them up in their departments, a series of trial and error in understanding the new workflows (not to mention a few hiccups along the way due to the lack of key features, yikes!)—everything feels chaotic right now.
But it doesn't have to be that way. When one door closes, a better one opens up for you, and we've got you covered right from the start. With Zoho Lens as your augmented reality (AR) remote assistance solution, it will be a smooth transition, where everything will be as it once was, but with even more capabilities that will upgrade your services.
So, why Zoho Lens? What makes it different compared to Vuforia Chalk and ServiceMax Zinc? We've answered all of your questions in this article.
A brief overview of Zoho Lens
Zoho Lens is an AR remote assistance software that allows a technician to see what their customer is seeing in their physical environment and use visual aids to guide them through live camera streaming in real time. It uses AR to map the customer's movement and position in their environment so that annotations can be placed accurately in the augmented space. These annotations “stick” to the real world so even if the customer is moving around, it remains wherever they’re placed. It’s browser-based, so no installation is required to work with the software. End users like the technician or customer can use the mobile app to create or join a remote assistance session from their mobile device.
How does Zoho Lens differ from ServiceMax Zinc?
At its core, ServiceMax Zinc is a communication and collaboration platform that’s specific to the field service management (FSM) sector. It’s part of the ServiceMax suite, where Zinc works in tandem with other applications to provide service organizations with clear structure, operational visibility, and performance tracking abilities. While field teams can communicate issues and get expert help, it lacks the simplicity and advanced AR functionality that was found in Vuforia Chalk.
Zoho Lens, on the other hand, is very similar to Vuforia Chalk software in terms of functionality, ease of use, and purpose-fit. However, it provides more in-session capabilities for your technicians that will speed up issue resolution and enhances cross-collaboration with multiple experts. To give you a better picture, we’ve compiled a feature comparison table of Zoho Lens and Vuforia Chalk.
Why Zoho Lens is the best alternative to Vuforia Chalk instead of ServiceMax Zinc
Transitioning to ServiceMax Zinc entails a complete shift from your routine operations and organization workflows. The onboarding process itself is extensive, considering the amount of work that goes into setting up the bots, hotlines, and mapping work orders or custom actions. For businesses that only need a remote assistance tool like Vuforia Chalk, it will be overwhelming to adopt it and make it work for their needs.
That's why Zoho Lens is the ideal alternative to Vuforia Chalk and the perfect solution for your business.
Quick implementation: Zoho Lens is a browser-based software, so no installations or complex setups are required. All you have to do is log into your Zoho account, invite your service teams to the Lens portal and you’re good to go.
Power-packed AR sessions: From AR tools to a virtual code reader, each tool is designed to help your technician diagnose an issue, highlight objects, extract information from product labels, and guide their customer towards a solution.
Wider range of integrations: Zoho Lens can be integrated within your Zoho apps (Desk, SalesIQ, and CRM) or other third-party help desk software (Zendesk, Jira). You can integrate specific functionalities within your native apps using API and Mobile SDK.
Smart glasses support: Along with RealWear, Zoho Lens can be used on major smart glasses like Apple Vision Pro, Meta Quest, Epson, and Vuzix.
Post-implementation support: Zoho Lens support is available 24/7 from day one, even if you’re a trial user. Whether it’s a query, feature request, or feedback, we do our best to fulfill your requirements.
How do you start using Zoho Lens for your business?
Zoho Lens offers a 15-day free trial as soon as you sign up for an account. You get access to all of the premium features like AR comments, AR measurements, and full session recordings during the trial period so you can witness its full potential in your operations. You can also request a trial extension if you need more time to evaluate our software.
After the free trial, you can choose from three pricing plans: Free, Standard, and Professional. You can review our pricing details or get a quote for custom requirements.
Sign up for Zoho Lens today and experience a smooth transition from Vuforia Chalk.
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