When Google launched its G Apps Marketplace, Zoho was one of the chosen few launch partners. We presented our integration of Zoho CRM and Zoho Projects with Google using GData API and were chosen to be one of the featured applications in the newly launched marketplace. Pleased by the response that we got from the G Apps users, we decided to take it further and integrate some of our other business applications with Google.
Today, we have two new applications integrated with Google Apps – Zoho Invoice & Zoho Creator Helpdesk.
Zoho Invoice is a full featured online invoicing application. Earlier this year, we revamped the app with a new look and great set of new features. All these features, including the option to send invoices through postal mail, are now available to Google Apps users.
Zoho Invoice is now available in Google Apps Marketplace under Accounts & Finance category. Once Zoho Invoice is added to Google Apps, you can provide access to select users from your Google Apps account. Zoho Invoice also has the ability to import contacts from Google Contacts allowing you to send invoices/estimates to your Google Apps contacts. An Open Social gadget for Zoho Invoice is also available to be contextually included in apps like Gmail, iGoogle & Google Sites.
Zoho Creator Helpdesk
Zoho Creator Helpdesk is a Helpdesk and Customer Support Software fully integrated with Google Apps. Zoho Creator Helpdesk is a fully featured, web-based help desk software that lets Google App users to manage all their support requests coming in from email, support website or web forms
Here are some of the key highlights of the app.
- Trouble Ticket Management
Your customers can create trouble tickets via web form or through an e-mail. Zoho Creator Helpdesk automates request routing, defines your SLA compliance, enables SLA escalations and gives a consolidated report view of what’s happening with your help desk.
- Asset Management
Zoho Creator Helpdesk has an integrated Asset Management solution along with the help desk functions. With the integrated Asset Management, Zoho Creator Helpdesk provides you with an accurate inventory of all the hardware, software assets in your organization
- Knowledge Base
A web-based searchable knowledge base system helps in reducing the turn around time for the request resolution. The Knowledge Base acts as a knowledge sharing medium, increases support productivity and assists in effective knowledge management.
Zoho Creator Helpdesk provides extensive reports on Priority, Status, Technician and Deadline of Support requests
- Fully Customizable – Path breaking and First time ever
Zoho Creator Helpdesk is probably the first Helpdesk software that lets you customize Helpdesk forms, fields, reports and look and feel to suit specific needs of your organization. You don’t have to write any code or hire a tech-guy, you can customize it all by yourself using easy to use drag-and-drop interface
- Create UNLIMITED number of Forms to collect information
- Add UNLIMITED number of Fields (Eg: Name, Email, Phone Number…..)
- Rearrange the order of the fields and rename with ease
- Create Reports – View your data as a List, Calendar, Summary or as a Chart
- Change the look and feel of your Helpdesk app. Choose from different sets of layout and the color themes
Pricing & Availability
Both Zoho Invoice & Zoho Creator Helpdesk are priced affordably. You can create up to 5 invoices for free per month in Zoho Invoice. Paid plans start at $8/month. Additional information is available here.
Zoho Creator Helpdesk is available for free for up to 2 technicians. The pricing for 3 technicians starts at $15/month. For yearly and half-yearly subscriptions, discounts are available. Additional details are available here.
You can get started by installing our apps from Google Apps Marketplace.
ps: We would like to thank the Google team for their continued cooperation and support.