The spate of recent announcements from us like Zoho Projects 2.0, Zoho CRM+Mail Integration & the Zwitch program got noticed by Lauren McKay of destinationCRM.com. From her article titled, ‘Are You Ready to Zwitch to Zoho?‘,
Zoho, the upstart provider of online Web applications, seems to be
continually integrating and upgrading its products in the cloud, says
China Martens, an analyst with The 451 Group. Martens jokes that it’s
as if all of the Zoho developers sit in separate rooms for several
months, each one pounding away at his respective application (Zoho
Mail, for example, or Zoho CRM), only to have the walls come tumbling
down just as the developers are ready to join their applications.
Unveiled at the start of July, the 2.0 release of Zoho Projects, the
collaboration and productivity platform, reflects multiple integration
efforts, as well as the following improvements:
- Twitter-like status bars enable project members to be more social within the application.
- Project-member activities are presented in a project stream, which is a visual representation of project activities.
integration of Zoho Chat and the enablement of group chat, through
which project members can add tasks, assign them out, and even attach
documents to them. Members can also move beyond Chat to create a
- An expansion of the user interface to allow
project members to bring in external information, write notes on
documents, and assign documents to a particular task.
- The ability to create a wiki for centralizing information, eliminating the need to import an outside Zoho Doc.
addition of a timesheet, integrated with Zoho Invoice, to log and track
time spent on specific tasks, and to easily create, send, and track
Zoho also made some significant enhancements to its Zoho CRM product recently. With the Zoho CRM Mail Add-on,
officially announced on July 21, Zoho CRM now integrates with email —
and not just Zoho Mail. The selection of any email account for
integration will add an “email” tab to the Zoho CRM application. Users
running off a non-Zoho email client can configure Zoho Mail to be the
interface for sending and receiving. According to the company, the most
significant element of the integration between Zoho CRM and Zoho Mail
is that the contact information involved in each email is automatically
added to the Zoho CRM system, where a user can see all of the
correspondence with a particular contact. Users can respond to email
from within the CRM system, or even add tasks to a given contact.
Read the nice article in full here. Thanks to Lauren and destinationCRM.