Easy Ways to Kill Spam in Your Online Community

In our earlier blog posts, we spoke about various features that help in

tailoring your online community for a better user engagement and

branding. Once you popularize your forum, the first thing that hits you

is spam. If not effectively prevented, unwanted comments and irrelevant

responses can drive users away and suck your time up. Zoho Discussions

has powerful spam detection and moderation features that we will explore

in this blog post.

Spam Engine: To stop spamming right at the door, Zoho Discussions has a built-in spam

engine, which automatically detects and stops most of the irrelevant

content. This content is labeled and pushed to a moderation queue where

designated forum and portal moderators can approve or reject these

content.


Captcha: Another form of

spamming is repetitive posting of valid content. Zoho Discussions

provides a way to cut this down by adding captcha option for guest

posts. For those, who are new to this term, CAPTCHA is an acronym for “Completely Automated Public Turing test to tell Computers and Humans Apart”.

When a guest (non-registered user) is trying to post a topic, he/she

will be allowed to publish only two posts and for the third, the user

will be provided with a captcha option, which they need to fill-in

before publishing the topic.


Community Flagging: Keeping the

community area clean from spam is not only a moderator's job. The entire

community can pitch in too! Registered members can flag a topic or

response as inappropriate and send it to the moderation queue. An

administrator or moderator can then choose to approve the flagged posts

or delete them from the discussions board with one click.


Exhaustive Moderation Panel:  To

make your online community easy to maintain, it is important to provide

your moderators with the necessary tools allowing them to moderate

quickly and efficiently. Zoho Discussions makes this easy with an

exhaustive moderation panel where topics and responses that require

moderators’ approval are displayed. Now, as a moderator you may approve

or delete the posts by checking its content.


Block Users: Other than managing

topics, it is also important to protect your discussions board from

unwanted users. With Zoho Discussions, you can block abusive users from

posting topics and responses so that they will no longer be able to

interact with you and other members of your online community. You can

then unblock them as and when required.


Post and User Moderation: Apart from these, Zoho Discussions also offers

fine grained control by allowing you to moderate individual topics and

users. When you use these techniques then all posts and responses posted

by the moderated user or on the moderated topic will require additional

approval by a moderator before getting published.


In addition to forum and user moderation, Zoho Discussions provides

you with topic management tools - like the ability to edit, delete,

lock, unlock, moderate and move posts. Thus Zoho Discussions gives you

complete control over the posts, users and forums and helping you

make your end user experience more productive. You can also read more about the moderation options here.

Subscribe to Zoho Discussions today and set up a spam-free online community for your business.

Happy Discussing!

2 Replies to Easy Ways to Kill Spam in Your Online Community

  1. I just shared this discussion on Facebook so that my friends can learn about Zoho. Let's get the word out! Zoho is great!

  2. I just shared this discussion on Facebook so that my friends can learn about Zoho. Let's get the word out! Zoho is great!

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