The Zoho Desk team is excited to announce that we have been recognized as an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center. The Zoho Desk team takes great pride in this distinction, as customer feedback continues to shape our products and services.
According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Here are some excerpts from customers that contributed to the distinction:
"Zoho Desk: friendly, helpful and very flexible" "It's a simple but very functional tool for the process of client supporting and includes a lot for a very reasonable price..." - Support Engineer in the communications industry
"A world-class online-based help desk software: very reliable" "We have never encountered difficulties when using Zoho Desk because it is truly an easy to understand online based software..." - IT Specialist in the retail industry
"A truly outstanding product with great features and responsive support" "The features of this product are extensive and well-developed, the integrations are meaningful, and the customer experience is streamlined and easy to explain and follow..." - IT Director in the services industry
Specialized Usage Reviews
“Excellent client management tool for any purpose" "Zoho Desk replaces numerous misleading communications into one powerful platform which surely design to be a market leader..." - Technical Support Engineer in the services industry
"Application that is well suited for development" "The level of our consulting for clients has improved, new opportunities have appeared and their reviews have become better in order..." - IT Consultant in the services industry
Help Desk Capability Reviews
"Amazing communication platform to resolve requests" "Zoho Desk seamlessly integrates our email and adds support features to help our company best resolve inquiries and requests..." - Digital Specialist in the finance industry
"Simple, intuitive customer support for all sizes of business" "I consider Zoho desk as full-featured customer support compliance. Zoho provides an omnichannel way to get feedback from customers..." - Senior Web Developer in the healthcare industry
"A solid support desk offering with good chat and social media integration" "Extensive product offering, with good integration throughout. Pre-sales support is responsive and helpful..." - CTO from the services industry
Read more reviews for Zoho Desk here.
Everyone at Zoho Desk is honored to be named as an August 2019 Customers’ Choice for CRM Customer Engagement Center.
To all of our customers who submitted reviews, thank you! These reviews shape our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.
If you have a Zoho story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.