Summer '26 release: Zoho SalesIQ enters the era of Agentic IntelligencePosted on June 10, 2026June 10, 2026 by Pragadeesh Jayachandran7 Min Read
Nova release '25: From intelligent automation to deeper insightsPosted on July 10, 2025July 10, 2025 by Pragadeesh Jayachandran2 Min Read
How does live chat work?Posted on February 7, 2025February 7, 2025 by Pragadeesh Jayachandran8 Min Read
Social media chatbots: What they are, how they work, their benefits, and best practicesPosted on January 6, 2025January 6, 2025 by Pragadeesh Jayachandran9 Min Read
Chatbots for lead generation: Benefits, examples, and the best platform to build onePosted on November 27, 2024November 27, 2024 by Pragadeesh Jayachandran11 Min Read
How to build a chatbot for your website in 5 stepsPosted on October 30, 2024October 30, 2024 by Pragadeesh Jayachandran7 Min Read
What is B2B customer service and how to do it effectively for your businessPosted on September 25, 2024September 25, 2024 by Pragadeesh Jayachandran10 Min Read
What is lead scoring? How to score leads, lead scoring models, and best practicesPosted on August 28, 2024August 28, 2024 by Pragadeesh Jayachandran8 Min Read
Ecommerce chatbots: Types, use cases, and benefitsPosted on July 31, 2024July 31, 2024 by Pragadeesh Jayachandran8 Min Read
FAQ chatbots: What it is, types, use cases, and how to build one for your businessPosted on June 28, 2024June 28, 2024 by Pragadeesh Jayachandran11 Min Read
Omnichannel vs. multichannel customer support: Which one is best for your business?Posted on May 29, 2024May 29, 2024 by Pragadeesh Jayachandran6 Min Read
How can marketing and customer service work together to boost sales?Posted on April 17, 2024April 17, 2024 by Pragadeesh Jayachandran7 Min Read
9 ways to deal with angry/difficult customers in 2026Posted on March 13, 2024March 13, 2024 by Pragadeesh Jayachandran9 Min Read
Customer engagement then and now: 5 differences across decadesPosted on February 27, 2024February 27, 2024 by Pragadeesh Jayachandran7 Min Read
Marketing challenges for startups and how Zoho SalesIQ can helpPosted on July 26, 2023July 26, 2023 by Pragadeesh Jayachandran7 Min Read
Marketing strategies for startupsPosted on June 7, 2023June 7, 2023 by Pragadeesh Jayachandran10 Min Read
AI chatbot for appointment schedulingPosted on May 3, 2023May 3, 2023 by Pragadeesh Jayachandran6 Min Read
How to reduce churn and retain customer for lifePosted on March 29, 2023March 29, 2023 by Pragadeesh Jayachandran11 Min Read
Businesses embracing automation and AI for customer experiencePosted on March 7, 2023March 7, 2023 by Pragadeesh Jayachandran9 Min Read
Ride the wave with our marketing predictions for 2023Posted on February 3, 2023February 3, 2023 by Pragadeesh Jayachandran1 Min Read