Blog

Author: Austin Talbert

How a social media company you've never heard of is primed to revolutionize customer service

How a social media company you've never heard of is primed to revolutionize customer service

Posted on April 27, 2015April 27, 2015 by Austin Talbert
8 Mins Read
CategoriesZoho Desk
The Apple Watch, the revamped Apple Store and you: customer service tips from the world's most valuable brand

The Apple Watch, the revamped Apple Store and you: customer service tips from the world's most valuable brand

Posted on April 10, 2015April 10, 2015 by Austin Talbert
8 Mins Read
CategoriesZoho Desk

Can rewriting your mission statement transform your customer service?

Posted on March 19, 2015March 19, 2015 by Austin Talbert
8 Mins Read
CategoriesZoho Desk
10​ steps for making a huge impact on your customer service

10​ steps for making a huge impact on your customer service

Posted on March 7, 2015March 7, 2015 by Austin Talbert
10 Mins Read
CategoriesZoho Desk
The (not so) secret strategy these 10 customer service legends share

The (not so) secret strategy these 10 customer service legends share

Posted on March 2, 2015March 2, 2015 by Austin Talbert
12 Mins Read
CategoriesZoho Desk

Which customer-obsessed brand are you? Take the quiz and find your match.

Posted on March 1, 2015March 1, 2015 by Austin Talbert
0 Min Read
CategoriesZoho Desk
2015: ​The year of the customer

2015: ​The year of the customer

Posted on January 7, 2015January 7, 2015 by Austin Talbert
4 Mins Read
CategoriesZoho Desk
The most painful customer service moments of 2014, and how you can avoid them in 2015

The most painful customer service moments of 2014, and how you can avoid them in 2015

Posted on January 1, 2015January 1, 2015 by Austin Talbert
8 Mins Read
CategoriesZoho Desk

Customer service centered around customers, not software. Now that's zen.

Posted on September 19, 2014September 19, 2014 by Austin Talbert
4 Mins Read
CategoriesZoho Desk

The customer service lessons we must all learn from that Comcast call

Posted on July 23, 2014July 23, 2014 by Austin Talbert
9 Mins Read
CategoriesZoho Desk
8 tips for measuring (and improving) customer happiness

8 tips for measuring (and improving) customer happiness

Posted on June 26, 2014June 26, 2014 by Austin Talbert
4 Mins Read
CategoriesZoho Desk

7 benefits mobile customer service apps unleash

Posted on June 4, 2014June 4, 2014 by Austin Talbert
5 Mins Read
CategoriesZoho Desk
LiveDesk + Zoho Support = Instant Customer Happiness

LiveDesk + Zoho Support = Instant Customer Happiness

Posted on January 24, 2014January 24, 2014 by Austin Talbert
4 Mins Read
CategoriesZoho SalesIQ

McDonald’s customer service problem

Posted on April 24, 2013April 24, 2013 by Austin Talbert
5 Mins Read
CategoriesGeneral

Support customers in LiveDesk, extend the value of Zoho CRM

Posted on April 5, 2013April 5, 2013 by Austin Talbert
4 Mins Read
CategoriesZoho SalesIQ
Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

Posted on February 26, 2013February 26, 2013 by Austin Talbert
4 Mins Read
CategoriesZoho Desk