There’s a special kind of pride in earning an award—but winning it four years in a row? That’s a whole different feeling. We’re thrilled to share that Zoho Assist has once again been recognized as a Customers’ Choice 2025 in the Remote Desktop category on Gartner Peer Insights, marking our fourth consecutive year receiving this honor.
It’s a recognition that feels extra meaningful because it comes directly from our users’ voices. Every review, rating, and story shared on Gartner Peer Insights reflects real experiences from IT professionals, MSPs, and customer support teams who rely on Zoho Assist every single day.
Recognition built on trust
What makes this recognition truly special is that it isn’t decided by a jury or a panel. It’s powered by customer feedback from people who have chosen, used, and trusted Zoho Assist to keep their operations running smoothly.
From small businesses supporting hybrid teams to large enterprises managing thousands of unattended devices, Zoho Assist has become an integral part of how organizations connect remotely, resolve issues faster, and deliver exceptional service.
Our customers’ words speak volumes, here’s what they have to say.
Cybersecurity Analyst in the IT Services Industry gives Zoho Assist 5/5 Rating in Gartner Peer Insights™ Remote Desktop Software Market. Read the full review here: https://gtnr.io/HU5WQ585h
Sales Manager in the Manufacturing Industry gives Zoho Assist 5/5 Rating in Gartner Peer Insights™ Remote Desktop Software Market. Read the full review here: https://gtnr.io/1FPAXe7Xw
That trust, built over time, is what makes this recognition so rewarding.
Why customers choose Zoho Assist
After reading through hundreds of reviews, a few common themes stand out—reasons why users love using Zoho Assist year after year:
Simplicity that doesn’t compromise capability
Whether it’s providing remote support, managing unattended endpoints, or assisting users across platforms, Zoho Assist makes things intuitive. Customers frequently mention how easy it is to deploy, even across large organizations.Built-in security for peace of mind
Security isn’t an afterthought—it’s part of our DNA. Every connection is protected with 256-bit AES encryption, two-factor authentication, and granular permissions to ensure sensitive data stays secure.Scalability that grows with your business
From startups to global enterprises, customers appreciate how easily Zoho Assist adapts to different scales. With flexible licensing and integration options, it’s built to fit diverse IT ecosystems.Constant innovation, driven by feedback
Many of our recent enhancements—from advanced diagnostic tools to session analytics and better mobile accessibility, were inspired directly by customer suggestions. Every feature we build aims to make remote support faster, safer, and smarter.
Powerful features driving real-world impact
As hybrid work, remote support, and device management continue to evolve, Zoho Assist has focused on introducing several enhancements that make remote connectivity faster, smarter, and more secure.
This year’s updates bring greater flexibility to how technicians work, adding automation capabilities, advanced auditing options, and deeper platform integrations to streamline every stage of remote support. Whether it’s improving visibility into device activity, enhancing the mobile experience, or strengthening compliance and monitoring, each update is designed to simplify complex workflows while maintaining enterprise-grade security.
The improvements made in 2025 reflect our ongoing commitment to helping organizations scale efficiently, adapt to dynamic work environments, and maintain complete control over their remote operations. By blending automation, mobility, and advanced analytics, Zoho Assist continues to empower IT teams and MSPs to provide seamless support, no matter where they are or what device they use.
These enhancements underline our vision: not just to maintain excellence in remote access, but to advance it—ensuring every user enjoys a faster, more reliable, and secure support experience across platforms and teams.
Beyond remote support: Enabling connections
In today’s hybrid work era, remote connectivity isn’t just a convenience — it’s essential. Zoho Assist empowers teams to maintain productivity no matter where they are, enabling IT professionals to troubleshoot, deploy, and monitor systems seamlessly across continents.
Our mission goes beyond screen sharing; it’s about helping people stay connected and productive. Whether you’re assisting a remote employee, managing devices across offices, or supporting clients halfway across the world, Zoho Assist ensures that help is always just a click away.
A heartfelt thank you
To everyone who took the time to share their experience, leave a review, or recommend us, thank you. This recognition belongs as much to you as it does to us.
Your trust pushes us to innovate. Your feedback shapes our roadmap. And your success stories remind us why we do what we do.
As we celebrate this milestone, our commitment remains stronger than ever: to keep simplifying remote work, to deliver secure and seamless support experiences, and to continue earning your trust—year after year.
Here’s to another year of connection, collaboration, and customer-driven innovation.
Zoho Assist: powering remote support that feels closer than ever.
GARTNER, PEER INSIGHTS and GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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