Security and privacy

Zoho Assist provides a web-based solution with an un-cluttered user interface. Security is not a concern with two-factor authentication, SSL certification, and compatibility with all major anti-virus software. You can start a session in seconds without waiting for your customer to change their proxy or firewall configuration.


Two-factor authentication

Multi-factor authentication

Protect your account with an extra layer of security using an additional verification process. You can use SMS and time-based OTP as secondary factors of authentication to protect your account from internet fraud.

Monitor your organization with Action Log Viewer.

The Action Log Viewer helps you track the activities carried out in your organization for auditing and administrative purposes. 

Action Log viewer
Firewall friendly

Firewall friendly

You can establish remote connections and configure computers for unattended access in a flash. You don't have to worry about exceptions or ports in your customer's proxy or firewall configuration compromising internet security.

Secure with SSL and 256-bit AES encryption.

The exchange of data in Zoho Assist during a session is protected by industry-standard SSL and 256-bit AES protocols. Your sessions are safe and secure from any intrusion or tampering.

SSL encryption
Antivirus Compatible

Antivirus compatible.

Remote support and remote access software need to be compatible with anti-virus software for hassle-free troubleshooting. Zoho Assist works well with all major anti-virus software.

Secure sessions with Inactive Session Timeout.

You and your customer shouldn't worry about idle sessions remaining open. With Inactive Session Timeout, sessions will be terminated automatically if they are left idle beyond a pre-defined time period.

Inactive session timeout
Data annonymization

Data anonymization. Privacy shield.

Internet privacy is all about the protection of sensitive and private information. With data anonymization, we protect personally identifiable information (PII), like technicians' IP addresses, customers' email addresses, and customers' IP addresses, by allowing you to make the information anonymous at any time. 

Consent-based access. Session confirmation prompt.

With session confirmation, allow your customer to give consent to the technician trying to initiate an unattended access session. You can even customize your own timeout limit and confirmation message.

Session Confirmation
  • GDPR compliance

    We have never been left behind in a privacy conscious culture, GDPR has been our priority right from its inception.

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  • Security

    Feel secure with Zoho Assist. Our comprehensive set of operations, policies, and technologies will ensure your data is always safe.

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Troubleshoot easily. No hassles. No clutter.