What is GDPR?

The General Data Protection Regulation (GDPR) is a new set of EU regulations that aims primarily to give full control over personal data to residents, in the European Union. Simply put, EU residents will now have a greater say over what, how, why, where, and when their personal data is used, processed, or disposed. 

Who does it concern?

The GDPR covers all residents within the EU, and every organization within the EU must comply.

So how does Zoho Assist help you in your compliance journey?


    Processing of personal data

    With provisions such as two-factor authentication, idle-session timeout, role-based access, audit log and session recording, Zoho Assist makes sure that it's users meet the security standards.


    Right to consent

    Zoho Assist provides technicians with various fields to be customized for a remote support session during set up. This customization includes setting up notifications, asking for the consent of the customers before action is to be performed by the technician.


    Notification of a personal data breach

    Zoho Assist is highly secure and reliable with 256-bit encryption. In cases of vulnerabilities, alerts would be sent out to the Super Admin without undue delay within the timeframe of 72 hours. The breach notification notice can even be emailed to users of your choice.


    Right to restriction of processing

    Zoho Assist makes sure that the end user has every right to revoke any action before it could be performed. The customer can pause/stop anytime during the session and can even delete the unattended access installer whenever he/she wants to.


    Right to erasure

    Zoho Assist provides the Technician with provisions to delete his user account anytime with a single click. Customizable options in Zoho Assist allows the Super Admin to choose up to when an action log should remain within the product.


    Security of processing

    Zoho Assist is highly secure and reliable with TLS 1.2 and 256-bit AES encryption. Every technician is offered granular control over user access and privileges with role-based user access.


    Right to data portability

    Zoho Assist allows every technician to download session reports as well as action logs, which can be exported in csv format.


    Our team is here to help

    Should you have any questions on security, privacy or data, our support team is here to help, so please don’t hesitate to get in touch.

Disclaimer: The information presented herein should not be taken as legal advice. We recommend that you seek legal advise on what you need to do to comply with the requirements of GDPR.