What Is “Join via Browser” in remote access?
Zoho Assist will allow your clients or customers to connect to a remote support session directly through their web browser—no downloads or setup is necessary.
This comes in handy when:
- Downloads are restricted (like in corporate networks).
- You’re offering one-time instant remote support.
- The user isn’t tech-savvy or feels unsure about installing any cloud remote desktop software due to security reasons.
How remote access without download works?
- For the technician:
- Log in to your Zoho Assist account: https://assist.zoho.com
- Head over to the Remote Support tab.
- Click Start Now to begin a new session.
- Share the session ID and the link with the remote user.
- For the end user:
- They click the link the technician sends or
- use the session details shared with them to join the session via their browser.
- Their browser may prompt them to allow screen sharing or permissions. Once that’s done, the technician can access the remote user's screen.
Why use web-based access?
No installation needed
Great for restrictive environments or cautious users.
Quick and easy
Perfect for instant remote sessions
Hassle-free
Fewer steps are required to initiate session.
Secure
All data is encrypted, even in browser mode.
Works everywhere
Compatible with Windows, Mac, Linux, and ChromeOS.
Supported Browsers & Devices
Browser
Supported OS
Google Chrome
Windows, macOS, Linux, ChromeOS
Mozilla Firefox
Windows, macOS, Linux, ChromeOS
Microsoft Edge
Windows, macOS, Linux, ChromeOS
Best times to use remote access tool without download
- Helping users fill out forms or navigate websites
- Walk-throughs or quick training sessions
- First-time clients who just need basic troubleshooting
- Working with clients in high-security or locked-down environments (e.g., banks, hospitals, schools)
Host remote support sessions without any additional downloads with the best remote desktop software.