Unattended Access for Windows and Mac

Install the unattended access installer on Windows or macOS devices to configure unattended access. Once configured, you can access and troubleshoot the device remotely anytime.

Various Installation Methods

• Install unattended access by manually downloading the installer if the technician has physical access to the device.
• Install unattended access via a deployment link if another user is present beside the device but the technician doesn’t have physical access.
• Use bulk deployment to silently install the agent on multiple devices at once.

Install Unattended Access by Downloading Installer

1. Log in to your Zoho Assist account on the device to be configured for unattended access.
2. Navigate to the Unattended Access tab in the top pane.
3. Select Deployment from the left panel.
4. Click Add Device in the top-right corner of the page.
5. To download the unattended access installer, choose either Windows or Mac depending on the operating system.

Once the download is complete, run the file on the remote device to install the unattended access installer.

Install Unattended Access via Deployment Link

1. Log in to Zoho Assist.
2. Navigate to the Unattended Access tab.
3. Select Deployment from the left side of the page.
4. Click Add Device in the top-right corner of the page.

To configure a remote device using the Deployment Link method, share the link through email or copy it to share manually.

Bulk Deployment

You can configure unattended access on multiple devices through bulk deployment methods such as Distributor, GPO Deployment, and Native Tool.

To Remotely Connect to the Device

1. Go to Unattended Access in the top pane.
2. Once configured, the device will appear in the Unattended Access list.
3. Click Connect beside the device you wish to access.