Users will always need support. Requests and tickets continue to pour in, whether you’re at work, at home, or while you are endlessly scrolling through your news feed. Being able to quickly respond to someone who has a problem or a question is incredibly powerful. And it is more powerful when you can troubleshoot the issue right away. That’s why having the Zoho Assist Technician App in your mobile device is a must-have.

Today, I’m super excited that our new and long-awaited version 3.0 will finally see the light of day.

The new version, which is live on the App store and Google Play Store, includes a whole raft of new features and a refined user interface. Here’s a list of 6 main features that are stunningly apparent in the Zoho Assist App’s new version.

User Interface gets a fresh coat of paint

We have ironed out the kinks in the older version by visually updating the mobile interface to be simpler, clearer, and more intuitive. Our new, improved version has three tabs—Remote Support, Unattended Access, and Settings—allowing you to easily navigate between the different modules just as in the browser. Not just that, our new UI allows you to keep track of all the ongoing, completed, and favorite sessions from your tablet or smartphone.

Transfer files from your iPhone or iPad to PCs

Moving files from your iPhone or iPad to a PC (and vice versa) doesn’t have to be difficult or dependent on any other cloud services anymore while in a remote session. As our 3.0 version comes with the capability to transfer files from any iOS device to PCs or Mobile. All you need to do is to click More and choose Files to send or receive files.

Never miss a session. Schedule remote support sessions right away

For an IT rep, a lot of time is taken up by the administrative work that comes with holding, following up on, and scheduling sessions. No more spending hours playing calendar bingo and manually sending reminders and follow-ups. Our scheduling sessions option for mobile has it all covered. Download the new app, log in, and schedule your session by entering your customer’s email along with the date and time preferred.

Just a single tap on your mobile to Shut down, Restart, or Hibernate the remote PC

How cool would it be if you could power on or shut down a computer from your smartphone, just like switching on your television with your remote control? With Zoho Assist you can set up your mobile as a remote control for the unattended PC. Once set up, you will be provided with various power options such as Shutdown, Restart, Log off, Hibernate, Stand by, and Lock. And the best part is that you don’t even need to initiate a support session to do this.

Tap, swipe, pinch, or zoom with the new Trackpad

 The new trackpad gestures introduced in this version turn your smartphone into a wireless trackpad for the remote computer so you can point, click, scroll, and type, in any application, on a Mac or PC. And if you aren’t comfortable with the new trackpad, you can always choose to go the older way by choosing the touchpad option.

Combined with existing mobile features, like initiating remote sessions and connecting to unattended devices, you can wake remote computers, achieve quick command options, and deploy the unattended access agent—on the go.

 Excited about these changes or have questions about what’s new? Let us know in the comments!

 

seethal.p
Product Marketing

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  1. Darin R.

    Nice! Can’t wait to give it a try.

    • seethal.p

      Hi Darin,

      Hope you gave the new app a try. Do let us know how it met your expectations.

  2. sajad

    thanks

  3. Ray

    And should we uninstall, re-install the Zoho App to get these new features, or will an upgrade to the existing app appear in our standard upgrade/update process?

    • seethal.p

      Hi Ray,

      The app updates automatically as soon as a new update is available. If you have disabled automatic upgrade, you can upgrade it from the Play store or App store.

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