Manage Settings

The Manage Settings page allows the Server Administrator to control all product settings. To access this page, click the Settings icon displayed on the top-right corner of your Zoho Analytics page.

Mail Server Configuration

Mail server configuration allows you to trigger emails from Analytics Plus whenever a certain action is performed. You can send emails through Basic SMTP authentication, OAuth SMTP authentication, or Microsoft's Exchange Web Services. Click here to learn more about each configuration in detail.

Proxy Configuration

To monitor any URL that is available on the Internet, the requests have to be routed through a HTTP proxy server. This can be done by setting up the proxy configuration.

Follow the steps given below to configure a proxy server:

  • Navigate to the Proxy configuration tab under the Configuration section on the Settings page. 

  • To detect the proxy server automatically, select the Automatically detect settings radio button and click Save.

  • To specify the proxy settings manually, select the Use a proxy server radio button, and specify the following details:

    • Host and port number of the proxy server.

    • Username and password of the user to access the Internet.

    • Specify the Internet addresses you want to connect to without using a proxy server. Use comma (,) to specify multiple IP's.

  • Click Save. Every request to the Internet will now be routed through the proxy server.

  • To disable the proxy server, select the Disable Proxy radio button and click Save.

SSL Configuration

SSL configuration enables you to apply an SSL certificate for secure access to the Zoho Analytics application. Please note that this configuration does not apply to self-signed certificates.

Follow the steps below to apply an SSL Certificate.

  • Head to the SSL Configuration tab under the Configuration section from the Settings page.
  • Choose the format of your SSL certificate from the Select your certificate file format drop-down. The following are the supported file formats: .cer, .crt, .pfx, .p7b, .keystore, and .jks.
  • Browse and upload the SSL certificate.
  • Upload the private key generated together with the certificate to verify a secure connection to Zoho Analytics. This option applies only to the .cer, .crt, and .p7b file formats.
  • In the Keystore Password field, enter the password of the Keystore where the private key is saved. If your private key is in .key format, then Keystore Password is not required.
  • You can either choose to upload the intermediate certificate manually or allow Zoho Analytics to detect it automatically by selecting the Manual or Automatic radio button. You can upload a maximum of four intermediate certificates. It is recommended to choose Manual in case of any proxy is used. To use the Automatic option, please make sure your network connection is enabled.
  • On uploading all the necessary certificates, click Save.
  • Restart the Zoho Analytics application to reflect the changes.


Logo rebranding allows you to customize the Zoho Analytics product logo that is displayed within the Zoho Analytics product. Follow the steps below to update the logo.

  • Navigate to the Rebranding tab under the Configuration section from the Settings page.
  • Click the Choose file button to browse and select the required logo. The following are the supported image formats: jpg, jpeg, bmp, and png. It is recommended to use the optimum image dimension: 185 x 30 pixels.
  • Click Upload and then click Save.
  • Restart the Zoho Analytics application for the new logo to take effect.

User Management

The administrator can add, delete, activate or deactivate users, from the User Management page. The SAML configuration tab can be used to configure single sign-on with third party applications. The Active Directory Import and the Active Directory SSO tabs enable you to import your Active Directory users and configure single sign-on for Active Directory users. To learn more about User Management in Zoho Analytics, click here.

License Management

The License Management page allows you to manage the various licensing components or apply for a new license. You can also view details of the current license, along with the allowed usage and current usage of users and viewers.

On purchasing Zoho Analytics, you will receive a license file in an email. To apply for the new license, click the Click here to apply your new license section, and upload the required license file.

To view details of your users and viewers, navigate to the Manage Users and Manage Viewers sections respectively. 

Apply Annual Maintenance and Support (AMS) license

In addition to the license file, users are also required to upload the Annual Maintenance and Support (AMS) license file in the License Management page. (To learn more about the various pricing models, click here.) Upon AMS renewal, you will receive the AMS license file from (please write to if you haven't received one). Click the Click here to apply your new license section, and upload the file.

Concurrent Guests

A concurrent guest is anyone who can simply view published reports and dashboards across your organization without having to log in to Analytics Plus.

The Concurrent Guests setting page displays details about the concurrent sessions, such as the Session information, the Last Accessed Time, the IP Address and the Session ID.


Application Usage

Assess overall product usage from this section.


Advanced Settings

The Advanced Settings section allows you to configure the following changes in your Zoho Analytics application.

  • Make multi-factor authentication mandatory for all your users: This option allows administrators to mandate multi-factor authentication for every Zoho Analytics user. Click here to learn more about setting up multi-factor authentication in Zoho Analytics.

  • Send usage statistics: To enhance product quality, Zoho Analytics collects statistical data pertaining to the quality, stability, and usability of the product from every installation. This collected data does not include any personally identifiable information, and will only be used for analysis. This feature is enabled by default and can be disabled using the Send usage statistics toggle button.

  • Send all mails from user email address: This option lets you change the behavior of the product to send emails from a common email address taken from the email server settings page, instead of using the respective user's email address.

  • Live chat support: This option allows you to enable a live chat box to contact Zoho Analytics' support staff directly from the application.

  • Display notifications regarding new features, announcements, and events: This option lets you receive notifications about comments, new features, announcements, and events from Zoho Analytics through the application.

  • Enable login page announcements: Administrators can enable this option to display various product-related announcements on upcoming webinars, e-books, and more across every Zoho Analytics users' login page.

    Individual users can also choose to hide these announcements by clicking the Hide announcements option. However, other Zoho Analytics users will continue to view the login page announcements until the administrator disables this option.

  • Enable Access logs: This option allows administrators to capture detailed logs on application access activity. On enabling this option, a new Audit logs workspace will be created, with a table containing access logs and several out-of-the-box reports and dashboards built over this data. Click here to learn more about access logs.

  • Enable Activity logs: This option allows administrators to capture detailed logs on user activity within the Zoho Analytics application. On enabling this option, a new Audit logs workspace will be created, with a table containing activity logs and several out-of-the-box reports and dashboards built over this data. Click here to learn more about activity logs.

  • Alias URL to access the application: This option lets you configure an alias URL through which you can access your Zoho Analytics application. The URL needs to be updated in your DNS server when an alias is created and the application needs to be restarted for the changes to take effect. Once the alias URL is set up, all email notifications generated will display the newly set up alias URL as the host name of Zoho Analytics.

    Note: While configuring the alias URL, ensure the right port number is used, and in cases where reverse proxy is configured, ensure the network configurations are up-to-date.


Configure Add-Ons

The Configure Add-Ons settings page lets you enable additional functionality in the form of add-ons. To install an add-on, navigate to the required listing, and click the corresponding Install button. Some add-ons may require an application restart. New updates to the add-ons will also be available on this page. 

Note: If the installation process fails, click the Manual Installation Link and follow the on-screen instructions to download manually and install an add-on module.

The following add-ons are available in Zoho Analytics:

  • Ask Zia is an intelligent analytics assistant that allows users to put forth questions in plain English and generates relevant visualizations. To learn more about Ask Zia, click here

  • The Spatial Data Analysis add-on allows users to create customized geo visualizations by importing spatial data. To learn more about importing Spatial data files into Zoho Analytics, click here

  • The Zip Code support for Geo maps add-on allows users to easily generate geo visualizations based on zip code data, without having to manually configure the zip code's corresponding geolocation. To learn more about creating map charts, click here.

  • Data Model helps you visualize and understand relationships between tables in your data sources. You can view all the tables in your workspace and their relationships from the Model Diagram. To learn more about Data Model, click here.

High availability

The High Availability section allows you to view details of your primary and standby servers, such as the overall status of high availability configuration, and the status of file and data replication. (To learn more about high availability configuration, click here.)

  • High Availability Status: An online status signifies that the standby server is ready to takeover from the primary server, should it experience downtime. When the high availability status goes offline, verify if the standby server can access the primary server by launching the primary server's application URL from the standby server. Additionally, check the file sharing status. 

  • Data Replication Status: This section tells you if data replication is being carried out between the primary and standby servers. If this status is offline, check the file sharing configuration and ensure data replication goes online immediately. Failure to do so will cause your high availability cluster to stop functioning over a period of time. 

  • File Replication Status: This section tells you if the configuration files are in sync between the primary and the standby servers. When this status is offline, re-check your configuration and ensure any credential changes are updated across both servers accurately. 

Apart from tracking the status of your high availability configuration, you can also edit the servers' details, and delete the high availability configuration from this page. To edit your primary and standby server's details, click the Edit icon that appears on mouse over the required server listing. Modify the username and password as required, and click Save

To change the port number of the primary server, refer this documentation.

Deleting the High Availability configuration

To delete the high availability configuration, click the Edit icon that appears on mouse over the standby server details. Click the Remove icon and confirm your action in the popups that appear. The Zoho Analytics application on the standby server can be uninstalled once the delete operation is complete. 

Data Backup Settings

The Data Backup Settings section allows you to schedule periodic backups of your Zoho Analytics application with ease. Follow the steps below to schedule a data backup:

  • Click the Schedule data backup toggle button. 

  • Specify the folder (on the Zoho Analytics server) where the backup has to be saved using the Data backup location section.

  • In the Backup every section, specify the frequency of backup generation. You can generate a backup once every 1, 3, 5, 7, 14, or 30 days, or provide a custom number of days as required.

  • Choose the number of days to hold on to the backup in your server using the Retain backups for drop-down. Zoho Analytics allows you to retain your backup for up to 3, 7, 10, 14, or 30 days or specify a custom number. You can also choose to keep the backup saved in your server forever by selecting the Forever option from the drop-down.

  • Click Save to finish.


  • A backup taken from a Linux server cannot be restored in a Windows server, and vice versa. The backup can only be restored on the server of the same OS.

  • Backup files are password protected. The default password for the backup file is "Analytics". 

Help and support

Help Documentation: A reference guide for admins and other application users.

Note- It will be shown only when the internet connection is unavailable.

API Documentation: An API Reference guide for admins and other application users.

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Join our community: Get your questions answered and discuss solutions with active Analytics Plus users.

Contact Support: Get expert help from the technical support team by filling in your name, and contact number with your country code, selecting the category, entering your request, and clicking Send.

Sign-up for a 1:1 session: Click Register Now and become an analytics expert with a personalized session.

Watch product videos: How-to and best practice tutorials will be displayed in this section.


DB Query Tool: Run SQL SELECT queries on the application database. Enter the query and click Submit.

Generate Support File: Click Generate to generate a support file that allows advanced troubleshooting.

Generate Thread Dump: Thread dump allows advanced troubleshooting.

Generate Heap Dump: Click Generate to generate a Heap dump that allows advanced troubleshooting.

View Logs: This section allows you to view all Application logs that capture error traces.

Get installation info: Gather details of product installation.


Generate auth token: Enter the login password and click Get AuthToken to generate the Auth Token.

Manage Integrations: Control or edit OAuth integrations under the Manage Integrations section.

Trash Management: Workspaces deleted during downgrades can be restored from here.