Manage Settings

Manage Settings

The Manage Settings page allows the Server Administrator to control all product settings. To access this page, click the Settings icon displayed on the top-right corner of your Zoho Analytics page.

Mail Configuration

Mail servers are configured to send emails to desired destinations. For instance, when you send scheduled emails of your reports, you need to the configure mail server through which mails are to be sent. 

Specify the following details in the Mail Configuration tab.

  • Specify the SMTP Server name and the Port number in respective fields.

  • Provide the email address. It will be used as the sender address.

  • If the SMTP server requires authentication details, select the Requires authentication checkbox, and provide the username and password.

  • For TLS Support in the mail server configuration, click the TLS Enabled checkbox.

  • To enable Secure Connection(SSL), check the SSL Enabled checkbox.

  • If the chosen mail server is down for some reasons, you have an option to configure a Standby Mail Server that functions as a back up mail server. Check the Configure a standby mail server checkbox.

  • To test if the configured settings are functioning properly, click the Test Primary Server Settings button.

  • Click Save to save the configuration.

Proxy Configuration

To monitor any URL that is available on the Internet, the requests have to be routed through a HTTP proxy server. This can be done by setting up the proxy configuration.

Follow the steps given below to configure a proxy server:

  • Navigate to the Proxy configuration tab in the Settings page. 

  • To detect the proxy server automatically, select the Automatically detect settings radio button and click Save.

  • To specify the proxy settings manually, select the Use a proxy server radio button, and specify the following details:

    • Host and port number of the proxy server.

    • Username and password of the user to access the Internet.

    • Specify the Internet addresses you want to connect to without using a proxy server. Use comma (,) to specify multiple IP's.

  • Click Save. Every request to the Internet will now be routed through the proxy server.

  • To disable the proxy server, select the Disable Proxy radio button and click Save.


Logo rebranding allows you to customize the Zoho Analytics product logo that is displayed within the Zoho Analytics product. This support is available only in the Professional edition of Zoho Analytics. 

Instructions for rebranding:

  • Drag and drop the desired image into the logo image section of the rebranding window. You can also click inside the logo image section of the rebranding window which will open up a window, allowing you to browse through your local files and select the preferred image as your logo (supported image types: gif, jpg, jpeg, bmp and png).

  • Enter the required login description or tagline in the Login Description field.

  • Click Save.


  • Recommended optimum image dimension: 185 x 30 pixels.

  • Changes in login description require a server restart to take effect.

  • Rebranding is available only for the Professional edition of Zoho Analytics.

User Management

The administrator can add, delete, activate or deactivate users, from the User Management page. The SAML configuration tab can be used to configure single sign-on with third party applications. The Active Directory Import and the Active Directory SSO tabs enable you to import your Active Directory users and configure single sign-on for Active Directory users. To learn more about User Management in Zoho Analytics, click here

Concurrent Guests

A concurrent guest is anyone who can simply view published reports and dashboards across your organization without having to log in to Zoho Analytics.

The Concurrent Guests setting page displays details about the concurrent sessions, such as the Session information, the Last Accessed Time, the IP address and the Session ID.

License Management

The License Management page allows you to manage the various licensing components or apply a new license. You can also view details of the current license, along with the allowed usage and current usage of users, viewers and concurrent guests. 

On purchasing Zoho Analytics, you will receive a license file in an email. To apply the new license, click the Click here to apply your new license section, and upload the required license file.

To view details of your users, viewers and concurrent guests, navigate to the Manage Users, Manage Viewers and Concurrent Guests sections respectively. 

Advanced Settings

The Advanced Settings tab provides the following settings.

  • Send usage statistics: We collect statistical data pertaining to quality, stability, and usability of the product from every installation, to enhance product quality. This collected data will not include any personally identifiable information, and will only be used for analysis. This feature is enabled by default and can be disabled using the Send usage statistics toggle button. 

  • Sending mails from user email address: With this option, you can choose to set whether the sender e-mail ID for emailing of reports has to the one specified in the Mail Configuration tab or the respective user's e-mail ID.

  • Live chat support: Zoho Analytics supports live chat support. You can enable or disable this as needed using this button. 

  • Display notifications regarding new features, announcements, and events: You can choose to get notification of few feature release, announcements or other events of Zoho Analytics. 

  • Alias URL to access application: With this option, you can set up an alias URL through which you can access Zoho Analytics application. The URL needs to be updated in your DNS server and the application needs to be restarted for the changes to take effect. Once the alias URL is set up, all email notifications generated will display the newly set up alias URL as the hostname of Zoho Analytics.

Manage Sharing

The Manage Sharing options are accessible by clicking the Settings icon that is present on the top right corner of Zoho Analytics. The visibility and accessibility options of all your workspaces to your users can be controlled from this section.

  • Manage your user permissions in the Manage Sharing section which displays all the Users to which views are shared.

  • The Access column shows if the user has access to the respective workspace.

  • The Workspaces column shows all the workspaces that are accessible to that respective user.

  • To disable sharing for a particular user, click on the Remove Sharing option that appears on clicking the workspaces shared with a user.

  • Clicking on the By Workspaces tab at the top of the Manage Sharing window will display all the workspaces that are present along with the date they had been created and the users who have access to the respective workspace.

  • To export the users list as a csv file based on users to whom the workspaces are shared, go to the By Users view, and click on the Export icon present on the top right corner of the Manage Sharing window.

Add-On Settings

The Add-On Settings page lets you enable additional functionality in the form of add-ons. To install an add-on, navigate to the required listing, and click the corresponding Install button. Some add-ons may require an application restart. New updates to the add-ons will also be available on this page. 

The following add-ons are available in Zoho Analytics:

  • Ask Zia is the intelligent analytics assistant that allows users to put forth questions in plain English and generates relevant visualizations. To learn more about Ask Zia, click here

  • The Spatial Data Analysis add-on allows users to create customized geo visualizations by importing spatial data. To learn more about importing Spatial data files into Zoho Analytics, click here

  • The Zip Code support for Geo maps add-on allows users to easily generate geo visualizations based on zip code data, without having to manually configure the zip code's corresponding geolocation. To learn more about creating map charts, click here.

High availability

The High Availability section allows you to view details of your primary and standby servers, such as the overall status of high availability configuration, and the status of file and data replication. (To learn more about high availability configuration, click here.)

  • High Availability Status: An online status signifies that the standby server is ready to takeover from the primary server, should it experience downtime. When the high availability status goes offline, verify if the standby server can access the primary server by launching the primary server's application URL from the standby server. Additionally, check the file sharing status. 

  • Data Replication Status: This section tells you if data replication is being carried out between the primary and standby servers. If this status is offline, check the file sharing configuration and ensure data replication goes online immediately. Failure to do so will cause your high availability cluster to stop functioning over a period of time. 

  • File Replication Status: This section tells you if the configuration files are in sync between the primary and the standby servers. When this status is offline, re-check your configuration and ensure any credential changes are updated across both servers accurately. 

Apart from tracking the status of your high availability configuration, you can also edit the servers' details, and delete the high availability configuration from this page. To edit your primary and standby server's details, click the Edit icon that appears on mouse over the required server listing. Modify the username and password as required, and click Save

To change the port number of the primary server, refer this documentation.

Deleting the High Availability configuration

To delete the high availability configuration, click the Edit icon that appears on mouse over the standby server details. Click the Remove icon and confirm your action in the popups that appear. The Zoho Analytics application on the standby server can be uninstalled once the delete operation is complete. 

Data Backup Settings

The Data Backup Settings section allows you to schedule periodic backups of your Zoho Analytics application with ease. 
Follow the steps below to schedule a data backup:

  • Click the Schedule data backup toggle button. 

  • Specify the folder (on the Zoho Analytics server) where the backup is to be saved using the Data backup location section. 

  • Specify the backup schedule, and click Save.


  • A backup taken from a Linux server cannot be restored in a Windows server, and vice versa. The backup can only be restored on the server of the same OS.

  • Backup files are password protected. The default password for the backup file is "Analytics". 

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