What to Expect at Zoholics?

Want to tailor Zoho to fit your business? Come join us in your city for workshops and tutorials with our experts .

Who Should Come?

Everyone. Whether you're new to Zoho or a seasoned user, you'll learn valuable ways to do more with our products.

What You'll Get?

  • Interactive workshops that show you the best ways to use our products
  • Individual sessions with product experts to answer your questions
  • The opportunity to network with other Zoho users near you
  • Information on what's up and coming for Zoho


Day 1

Day 2

7:00 - 9:00 AMRegistration & Breakfast

9:00 - 9:15 AMWelcome Note

9:15 - 10:00 AMZoho: The Big Picture

10:00 - 10:45 AMZoho CRM Plus: Customer centricity in one package

10:45 - 11:00 AM Break

  • Track 1: Sales
  • 11:00 - 11:30 AMWhy Your Business Needs CRM
  • 11:30 - 12:30 PMCRM Basics: The Importance of Sales Processes
  • Track 2: Marketing
  • 11:00 - 11:30 AMMarketing in a Digital World
  • 11:30 - 12:30 PMConvert Website Visitors Into Customers with Zoho SalesIQ

12:30 - 1:30 PM Lunch

  • Track 1: Sales
  • 1:30 - 3:00 PMCustomizing CRM for Your Business: Basic & Advanced Customization
  • Track 2: Marketing
  • 1:30 - 3:00 PMEmail and Social Campaigns using Zoho Campaigns

3:00 - 3:15 PM Break

  • Track 1: Sales
  • 3:15 - 4:30 PMSales Force Automation
  • 4:30 - 5:00 PMAI & SalesSignals within CRM
  • Track 2: Marketing
  • 3:15 - 4:30 PMIntegrating Sales & Marketing
  • 4:30 - 5:00 PMMarketing Automation with Zoho Campaigns

5:00 - 7:00 PM Reception

*Agenda is subject to change before the event


Rajendran Dandapani

Director of Engineering

Rajendran Dandapani has been a part of Zoho Corp from its founding days in a first-floor...

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Arun Sasikumar

Manager, Pre-Sales

Arun joined Zoho in 2009 as a support engineer for CRM with several years of experience...

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Bala Ganesh

Customer Support Manager

Bala is a customer support manager and has been with Zoho for the past seven years...

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Customer Support Manager

Prakash is a graduate in Computer Science and Engineering, and lives in...

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Lead Technical Support

Sean has been with Zoho for 5 years now. He joined the Technical Support Team...

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Pooranam Prabu

Senior Sales Engineer

Pooranam joined Zoho in 2014 as a sales engineer with several years...

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Keerthi Thangavel

Senior Sales Engineer

Keerthi joined Zoho in 2011 as a technical support engineer. He is now a senior sales engineer...

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CRM Basics & Defining Your Sales Process

In this session we'll discuss the essential concepts behind customer relationship management.

Customizing Zoho CRM for your Business

Every business is unique and your CRM system should reflect that. In this session you'll learn how to customize Zoho CRM to fit your sales process.

Sales Process Automation

Automating sales activities is at the core of any CRM. In this session you'll learn how to take a new lead through the sales cycle in Zoho CRM, along with all the basic Zoho CRM concepts and terminology.

User Management and Data Sharing

Everyone plays a role within an organization; each role comes with specific responsibilities, with specific data needs. In this session you'll learn how to set up organizational roles, and access and permission levels within Zoho CRM.

Automation Using Workflow Rules

What's better than getting your work done faster? Not having to do it in the first place. In this session you'll learn how to automate essential CRM processes so you can spend less time clicking, and more time selling.

Analysing CRM data using Reports and Dashboards

What's one way to grow revenue? Improve your sales process. How do you improve your sales process? Take advantage of your sales data. In this session you'll learn how to create insightful reports and dashboards with your sales data.

Zoho CRM: Best Practices

Ready for some expert tips and tricks? In this session you'll learn some best practices to optimize your CRM.

CRM Plus: 360 Degree View of Your Customer

In this session we'll take you through the products that make up CRM Plus, and how they allow you a 360 degree view of your customer. We'll also show you how to manage CRM Plus users and licenses within your organization.

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