What to Expect at Zoholics?

Want to tailor Zoho to fit your business? Come join us in your city for workshops and tutorials with our experts .

Who Should Come?

Everyone. Whether you're new to Zoho or a seasoned user, you'll learn valuable ways to do more with our products.

What You'll Get?

  • Interactive workshops that show you the best ways to use our products
  • Individual sessions with product experts to answer your questions
  • The opportunity to network with other Zoho users near you
  • Information on what's up and coming for Zoho


Day 1

Day 2

8:00 - 9:00 AMRegistration & Breakfast

9:00 - 9:05 AMWelcome Note

9:05 - 9:45 AMKeynote

9:45 - 10:15 AMZoho: The Big Picture

10:15 - 10:45 AMZoho CRM Plus: Customer Centricity in One Package

10:45 - 11:00 AM Break

  • Track 1: Sales
  • 11:00 - 11:30 AMWhat's New in Zoho CRM
  • 11:30 - 12:30 PMCRM Basics: The Importance of Sales Processes
  • Track 2: Marketing
  • 11:00 - 11:30 AMEngage your customers through Social
  • 11:30 - 12:30 PMConvert Website Visitors Into Customers with Zoho SalesIQ

12:30 - 1:30 PM Lunch

  • Track 1: Sales
  • 1:30 - 2:00 PMCustomizing CRM for Your Business: Basic
  • 2:00 - 3:00 PMCustomizing CRM for Your Business: Advanced
  • Track 2: Marketing
  • 1:30 - 2:15 PMSending email campaigns using Zoho Campaigns
  • 2:15 - 3:00 PMAdvanced Marketing Automation with Zoho Campaigns

3:00 - 3:15 PM Break

  • Track 1: Sales
  • 3:15 - 4:30 PMSales Force Automation
  • 4:30 - 5:00 PMExtend Your CRM with Creator
  • Track 2: Marketing
  • 3:15 - 4:15 PMIntegrating Sales & Marketing (SalesIQ & Campaigns integration into CRM)
  • 4:15 - 4:45 PMGoogle AdWords integration in Zoho CRM

4:45 - 7:00 PM Reception

*Agenda is subject to change before the event


Rajendran Dandapani

Director of Engineering

Rajendran Dandapani has been a part of Zoho Corp from its founding days in a first-floor...

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Shankar Ravindranath

Evangelist - Zoho Platform

Shankar is the Zoho Platform Evangelist. Over his 16 years in the company...

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Arun Sasikumar

Manager, Pre-Sales

Arun joined Zoho in 2009 as a support engineer for CRM with several years of experience...

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Sharanya Ramachandran

Product Marketing Manager

Sharanya Ramachandran manages Product Marketing for Zoho Campaigns where among other things she's responsible...

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Vibhav Vankayala

Product Marketing Manager

Vibhav is a Product Marketing Manager for Zoho CRM, where he and...

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Ankit Pansari

Developer Evangelist

Ankit is a Developer Evangelist for Zoho Creator. He is extremely...

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Hariharan Muralimanohar

Product Marketing Manager

Hariharan Muralimanohar (Hari) manages product marketing for Zoho Mail and Zoho Workplace...

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Technical Support Engineer

Kirish works on the Zoho SalesIQ team, where he offers technical assistance...

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VimalRaj Sampathkumar

Presales Manager - Zoho HR Products

VimalRaj Sampathkumar currently heads the presales team for Zoho Recruit and...

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Jennifer Solomon

Senior Technical Support - Zoho CRM

Jennifer works as a product expert Zoho CRM team, she joined our support team...

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Rohan Saratchandra

Manager Customer Support

Rohan joined Zoho in 2012 as a support engineer as a part of the mobile apps team...

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Sai Venkat

Lead - Zoho PreSales

Sai joined Zoho in the year 2012 as a Pre Sales Engineer with several years of experience...

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CRM Basics & Defining Your Sales Process

In this session we'll discuss the essential concepts behind customer relationship management.

Customizing Zoho CRM for your Business

Every business is unique and your CRM system should reflect that. In this session you'll learn how to customize Zoho CRM to fit your sales process.

Sales Process Automation

Automating sales activities is at the core of any CRM. In this session you'll learn how to take a new lead through the sales cycle in Zoho CRM, along with all the basic Zoho CRM concepts and terminology.

User Management and Data Sharing

Everyone plays a role within an organization; each role comes with specific responsibilities, with specific data needs. In this session you'll learn how to set up organizational roles, and access and permission levels within Zoho CRM.

Automation Using Workflow Rules

What's better than getting your work done faster? Not having to do it in the first place. In this session you'll learn how to automate essential CRM processes so you can spend less time clicking, and more time selling.

Analysing CRM data using Reports and Dashboards

What's one way to grow revenue? Improve your sales process. How do you improve your sales process? Take advantage of your sales data. In this session you'll learn how to create insightful reports and dashboards with your sales data.

Zoho CRM: Best Practices

Ready for some expert tips and tricks? In this session you'll learn some best practices to optimize your CRM.

CRM Plus: 360 Degree View of Your Customer

In this session we'll take you through the products that make up CRM Plus, and how they allow you a 360 degree view of your customer. We'll also show you how to manage CRM Plus users and licenses within your organization.

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