Domain Addition & Verification

ZeptoMail allows you to send your transactional emails using verified domains. The domain is verified after completing the SPF and DKIM validation. Verifying your domains will help us to restrict spammers, so it is mandatory to do it. Also sending emails from a verified domain improves your domain reputation. In this section you will learn how to add and manage your domains.

Table of Contents

• Add your Domain
• Edit your Domain
• Verify your Domain
  • Self Authentication
  • Authentication with the help of IT administrator
• DNS Record Summary
• Associate Mail Agents to domains
• Delete your Domain

Add your Domain

In the Domains section you can add domains; view the list of added domains, domain verification status, domain specific SPF, DKIM, and CNAME records; add bounce address(es) for a domain; complete the domain verification process; associate/ dissociate Mail Agents for a domain; and delete domains.

Follow the steps given below to add your domain in your ZeptoMail account:

1. From the left panel, click on Domains. The Domains section will open up.
2. Click on Add Domain. A pop-up will appear.
   
3. Enter your domain name.
   
4. Select the Mail Agent(s) to which this domain has to be associated. You can select multiple Mail Agents too.
   
5. Click on Add to complete the domain addition process. 
6. The new domain is successfully added.
   

Edit your Domain

If you have mis-spelled any of your un-verified domains, you can edit it. To edit your domain, follow the below steps:

1. From the left panel, click on Domains.
2. Hover on the domain that is not verified. You will see the edit icon located next to the domain name.
3. Click on the edit icon.
   

4. Enter the new domain name and click on the save icon.
   

5. You have successfully edited your domain name.

Verify your Domain

After you add your domain, the Domains section will provide the SPF, DKIM, and CNAME values for the added domain. You can add these records in DNS and complete the domain verification process. The Verification status shows whether the domain verification is completed or pending. The Verification status is marked as complete only if all the three records (SPF, DKIM, & CNAME) are verified. 

You can authenticate your domain using any of the below methods:

• Self Authentication
• Authentication with the help of IT administrator

Self Authentication

1. From the left panel, click on Domains.
2. Click on any domain from the domains list. A drop-down will appear with the SPF, DKIM, and CNAME details.
3. Select your DNS provider by clicking on the drop-down. The Host Value will be populated according to your DNS provider. Refer here for instruction specific to popular DNS providers like GoDaddy. If your DNS provider is not listed, you can select Other from the drop-down. 
   
4. Copy SPF Record, DKIM Record and CNAME Record and publish them to DNS. Refer here for general instructions to add SPF and DKIM records in the DNS.
5. If your domain has a pre-existing SPF TXT record then you should not create another SPF TXT record. For such cases, the Value field for the SPF record in the table will be updated as "View SPF value".​
   
6. When you click on View SPF value, a pop-up will appear with the updated SPF value. Update this value in your DNS.

7. After these records are published, click on Verify.
8. The Verification Status for your domain will change to Verified. It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.

Authentication with the help of IT administrator

Sometimes you may not be handing your domains. In that case, you can get help from your IT administrator to publish DNS Records. Follow the below steps to share your records:

1. From the left panel, click on Domains.
2. Click on Share record.
   
3. You will get an email template pop-up.
4. You can enter the email address of your IT administrator and all other related email IDs who must be notified to get your SPF Record and DKIM Record published to the DNS. Add additional information in the body text. Click on Send.
5. After these records are published by your IT administrator, click on Verify.
   
6. Your new domain is successfully Verified. It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.
   

DNS Record Summary

* - mandatory DNS records

Associate Mail Agents to domains

1. From the left panel, click on Domains.
2. Hover over the domain to which you want to associate multiple Mail Agents.
3. Click on the gear icon.
   
4. Click on Add.
   
5. Select the Mail Agents that you want to associate from the drop-down and click on Save.
6. Now your domain is associated with multiple Mail Agents. You can use this domain as your sender domain while sending emails using any of the associated Mail Agents.
   

Delete your Domain

Only a user with the role Postmaster can delete a verified domain from Mail Agents. You will NOT be able to send any further emails using the deleted domain. If you use a deleted sender domain in your API/ SMTP, it will show an error message. Refer here for API/ SMTP error codes. In order to send emails using this domain, you will have to verify the domain again.

Follow the below steps to delete a domain:

1. From the left panel, click on Domains.
2. Hover on the domain in the listing you want to delete. Click on delete icon on right-hand-side for that domain.
   ​

3. Click on OK to confirm the deletion of the domain. The domain will be deleted.