Domains section

The Domains section lists all the domains used to send emails from ZeptoMail. You can view them listed on the left pane along with their verification statuses. You can associate domains to Mail Agents or assign specific email addresses to send emails from here. You can access this section from the left-hand menu. 

Associate Mail Agents to domains

Every domain you add should be associated with a Mail Agent. This helps with segmenting the emails and having a separate stream for them. You will be associating a Mail Agent when you create a domain. You can also associate them once you add the domain too. To do so:

1. From the left panel, click on Domains.
2. Navigate to the domain to which you want to associate the Mail Agent.
3. Choose the required Mail Agent in the Associated Mail Agents section.
   
4. Now your domain is associated with multiple Mail Agents. You can use this domain as your sender domain while sending emails using any of the associated Mail Agents.
   

Sender address configuration

Sender addresses are email addresses created using verified domains in ZeptoMail. You can enable this option in ZeptoMail and assign specific addresses for email-sending.

1. In the Domains section, choose the domain for which you wish to enable the sender address.
2. Use the Sender address configuration toggle button to enable it.
   
3. Select the checkbox to enable sender address restriction.
   
4. If you are adding this restriction for the first time, you will be able to add your first sender address within the dialog box.
5. Click Save.

Subsequently, you can add sender addresses using the Add sender address button.Enter the suitable sender address prefix and click Save. The sender address will be created.

Overview

You can view email reports of each domain that is currently being involved in email-sending. This information is available in the overview section within the domain. The overview section gives you an overall report of various email statuses over a period of time.

The count of the below-mentioned parameters are shown:

• Sent - Total number of emails processed. If your email has 1 recipient in the 'to' field, 1 recipient in the 'cc' field, and 1 recipient in the 'bcc' field; then the total count of emails sent is 3.
• Delivered - Number of emails that have been delivered to the recipient's inbox.
• Hard Bounces - Number of emails that did not deliver due to permanent reasons like invalid recipient address.
• Soft Bounces - Number of emails that did not deliver due to temporary reasons like the recipient server being down or the recipient's inbox being full.
• Clicks - These clicks are for the links embedded in your email body.
• Opens - Number of times the recipient opened your emails
• Process failed - ​Emails that have not been sent out due to various reasons.

Search and filter options

Search option

The search button available at the top pane helps you locate specific domains. 

Filter options

You can filter the domain based on three filter options: verified, pending and unverified.

• Verified: Domains whose DNS records are added to the DNS settings and are upto date.
• Pending: Domains whose DNS records are yet to be added to the DNS settings.
• Unverified: Domains whose DNS records have been modified and are yet to be re-verified. This mostly occurs when you switch the DNS servers.

You can also filter the domains based on the Mail Agents they are associated with. 

Delete your Domain

Only a user with the role Postmaster can delete a verified domain from Mail Agents. You will NOT be able to send any further emails using the deleted domain. If you use a deleted sender domain in your API/ SMTP, it will show an error message. Refer here for API/ SMTP error codes. In order to send emails using this domain, you will have to verify the domain again.

Follow the below steps to delete a domain:

1. From the left panel, click on Domains.
2. Navigate to the domain in the listing you want to delete. Click on delete icon on the top right corner.
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3. Click on ​Yes, delete to confirm the deletion of the domain. The domain will be deleted.