How to pin your chat message in Zoho Cliq in Zoho Workplace
In any chat window, important messages can quickly get lost as new conversations take over. A meeting link shared in the morning, a project update discussed in the afternoon, or a document sent during a busy conversation often gets buried under dozens of newer messages. The result? People waste time scrolling endlessly, searching through chat history, or repeatedly asking for the same information. This not only causes frustration but also leads to missed updates and reduced efficiency.
To solve this challenge, Zoho Cliq in Zoho Workplace provides a simple yet powerful feature: the ability to pin a message so it always stays visible at the top of a conversation. With pinned messages, you no longer need to dig through endless threads. Instead, key information remains accessible, right where everyone can see it.
In this article, we’ll explore what pinned conversations are in Zoho Cliq, how they work, why they’re useful, the best ways to use them, and highlight best practices so you can make the most of this feature.
Table of Contents
- What are pinned chats?
- Why should you use pinned messages?
- When can you use pinned messages?
- How do you pin a message in Cliq in Zoho Workplace?
- What are the benefits of pinning messages?
- How do you manage pinned messages in Zoho Cliq?
- Who can pin messages?
- What are the best practices for using pinned messages ?
- Frequently Asked Questions
- Conclusion
What are pinned messages in a chat?
In Cliq, pinned messages is a team collaboration feature that keeps a specific message always visible at the top of a chat window. Unlike regular messages that move down as the conversation continues, a pinned message stays fixed so it can be quickly viewed at any given time.
Any message containing information that team members need to reference regularly or is time-sensitive can be pinned. Once pinned, everyone in that chat, whether it’s a direct message, group, or channel, can see it at the top, making it easy to access without scrolling or searching.
Why should you use pinned messages?
In any busy chat, important information can quickly get buried as new messages keep coming in. A pinned message feature solves this challenge by letting you keep key details fixed at the top of the conversation. This way, critical information stays visible and easy to access for everyone.
Whether it’s a meeting link that the whole team needs, a deadline that cannot be missed, or a file that should be readily available, the pinned message feature makes sure that nothing important gets buried. This small but powerful tool saves time, reduces confusion, and helps teams stay organized without interrupting the natural flow of conversations.
When can you use pinned messages?
Pinned messages can be applied in many different ways, depending on the type of conversation and the needs of the team. Here are some common scenarios where pinning proves especially useful:
Meetings and events
Pin the video conferencing link, agenda, or schedule at the top so no one has to search for it right before the meeting starts.
Announcements and updates
Share important updates, policy changes, or campaign launches in a channel and pin them for easy visibility.
HR and admin teams
Pin onboarding instructions, holiday calendars, or quick links to forms and documents so employees can access them instantly.
Customer support
Pin escalation steps, support guidelines, or FAQs in shared channels so team members always have the right info handy.
By tailoring pinned messages to suit the context, teams can save time, reduce confusion, and keep everyone aligned on what matters most.
How do you pin a message in Cliq in Zoho Workplace?
Pinning a message is simple and can be done in just a few clicks. The option is available on both the desktop version and the mobile app, making it easy to use.
On desktop (web browser)
Log into your Zoho Workplace account.
Select Zoho Cliq from the top pane.
Navigate to the conversation (direct chat, group, or channel).
Hover over the message you want to pin.
Click the More options icon (⋮) that appears on the right side of the message.
Select Pin Message.
Set the Time period for the message to be pinned from the drop-down.
To notify the participants of the message, select the Notify participants checkbox.
The message will now appear pinned at the top of the chat window.
On Mobile (iOS/Android)
Log into your Zoho Cliq account.
Navigate to the conversation (direct chat, group, or channel).
Tap and hold the message you want to pin.
From the Message Actions select “Pin Message.”
Set the Time period for the message to be pinned from the drop-down.
To notify the participants of the message, select the Notify participants checkbox.
The message will now be displayed at the top of the chat screen.
Once pinned, the message remains visible at the top until it's unpinned, ensuring quick access for everyone in that conversation.
If the pinned information is no longer needed, you can unpin it by simply clicking on the pinned message and selecting unpin in both the desktop and mobile app.
What are the benefits of pinning messages?
Pinning a message may seem like a small feature, but it offers several practical advantages that can make everyday communication much smoother:
Easy reference
Important details like links, files, or deadlines stay at the top of the chat window, eliminating the need to scroll or search.
It keeps everyone aligned
Because pinned messages are visible to all participants in a chat, they act as a shared reference point that ensures everyone is on the same page.
It saves time
Instead of repeatedly answering the same questions or re-sharing the same information, teams can simply point members to the pinned message.
It supports onboarding
New members added to a group or channel can immediately see the pinned message and get quick context without having to dig through chat history.
It boosts productivity
By reducing confusion and keeping priorities visible, pinned messages help teams focus on work that matters most.
How do you manage pinned messages in Zoho Cliq?
Once a message is pinned, it doesn’t have to stay there forever. Zoho Cliq makes it easy to manage pinned messages so that only the most relevant information is kept at the top of a chat.
Viewing a pinned message
Pinned messages appear at the top of the chat window in a banner-like section. Anyone in that group chat can see the pinned message and click it to jump directly to its original place in the conversation.
Pinning multiple messages
If you want to add more than one message to the pinned section, you can do that, too. Simply select another message you want to highlight and pin it. It will be added to the same pinned messages space.
Pin to the top
When there are multiple pinned messages, you can choose which one should stay on top. While pinning, just select the Pin to top checkbox, and that message will appear first.
Reordering pinned messages
You can easily change the order of pinned messages by rearranging them. Just use the three-line icon at the top-left corner of each pinned message to move it up or down.
Who can pin messages?
Direct chats: Either participant can pin or unpin messages.
Group chats and channels: The ability to pin may depend on roles and permissions. Typically, channel owners, moderators, or admins can pin messages for everyone to see.
Managing pinned messages thoughtfully ensures that chats remain clutter-free while still keeping essential information handy.
What are the best practices for using pinned messages ?
Pinning messages works best when they're used with a little discipline. Here are some practical tips to make sure this feature adds real value to your conversations in Zoho Cliq:
Pin only what’s truly important: Reserve pinned messages for information that everyone needs quick access to, such as deadlines, meeting links, or key announcements. Avoid pinning casual chats to keep things clear.
Keep pinned messages updated: As projects move forward, priorities change. Replace outdated pinned messages with new ones so the top of the chat always reflects the most current information.
Make it easy to read: Use short sentences, or even emojis, to make the pinned message stand out and easier to understand at a glance.
Let others know when you pin: When you pin or update a message, let the group know why. A quick “Pinned the deadline here for everyone’s reference” helps set context.
Set guidelines for channels: In large teams or public channels, define who can pin messages and under what circumstances. This prevents clutter and ensures that only the most relevant updates stay visible.
By following these best practices, you can make pinned messages a reliable, shared reference point that boosts clarity and collaboration.
Frequently Asked Questions
Can I pin multiple messages in one chat?
Yes, you can pin multiple messages in Zoho Cliq and reorder them as needed.
Who can pin messages in team channels?
Channel owners, moderators, and admins can typically pin messages, depending on your Zoho Workplace permissions.
Do pinned messages expire automatically?
You can set time periods for pinned messages, or they remain until manually unpinned.
Conclusion
In every chat, some messages matter more than others, and pinning makes sure they’re never overlooked. Zoho Cliq’s pin message feature turns important updates into a constant point of reference, right where everyone can see them.
From project deadlines and meeting links to quick reminders and onboarding notes, pinned messages help teams cut through the noise and focus on what really counts. By making this feature part of your daily workflow, you can keep conversations clearer, collaboration smoother, and your team always a step ahead.
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