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Customer Engagement and Support Forums
  • Key to Organization growth is effective Knowledge management. Ensuring free flow of ideas inside the company and building good rapport with partners, clients is essential for any enterprise to move to the next level. A core competent knowledge can reside anywhere in your organization and Zoho Wiki can be a channel to tap in this power.

    Creating content gets as simple as using the WYSIWYG Editor inside Zoho Wiki. The ideas, the project discussions, the minutes of meeting, the requirements document, market analysis, etc can be easily converted into Zoho Wiki pages. Knowledge base can be built with the contribution from all types of users. Zoho Wiki lets you insert presentations and videos, attach important project documents etc, to make the content more meaningful. Once the information is shared through wiki pages, qualified users can collaborate, leave comment on the pages and modify the content. Notifications on any change will alert everybody involved.

    Example: A Manager who wishes to start a new initiative creates a space and holds discussions with the team to get their feedback. The team can now share their ideas, brainstorm, post their comments on the new proposal. Based on this he can consolidate and start designing for his new initiative.


  • What you gain by using Zoho Wiki as a tool for building your Knowledge base?
  • Knowledge base is online, thereby making it easily accessible from anywhere - be it from your home, from client's office or from your iPhone. No VPN access problems, Firewall problems etc.
  • Zoho Wiki powers effective collaboration, hence up- to-date and correct information is available instead of static redundant data. Any change to the content will be notified via EMail or RSS Feeds
  • You can easily search for information within the pages. Tags, Workspaces and Site Map help the users to navigate quickly. Content is neatly organized.
  • Zoho wiki does not require complex software knowledge, so users at all levels can quickly adapt to this.
  • Publish content in different formats like PDF and Word.
  • File Cabinet
  • Files related to your projects, teams can be stored as a File Cabinet in Zoho Wiki. Version History is automatically created for each document. You can open Office files like Word documents, Spreadsheet and Presentations in the browser itself instead of downloading it to the desktop. Also, you can create new Office file from within the browser.

  • Help Documentation
  • With Zoho Wiki, it becomes easy to create a collaborative environment for developers and technical writers, thereby ensuring product accuracy in the help manuals. See how, Zoho Wiki can be used as a Help Authoring Tool

  • Product FAQs, Troubleshooting tips can be presented in Zoho Wiki. The users can even leave comments on whether the solutions and answers were effective in their scenario.

  • Few of our teams in Zoho hosted their product help documents in Zoho Wiki which became a collaborative platform for users to quickly post online comments / critics, appreciations and share their views about each Zoho service.

     
Our Zoho help documentation (User Guide) is hosted in Zoho Wiki.


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