Frequently asked questions

• Can I try Zoho Voice without purchasing my own number?

  Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.

• Can I use Zoho Voice with my personal email address?

  Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.

• Is Zoho Voice included in Zoho One?

  No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.

  Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"

  Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.

  Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.

  Zoho Telephony integration is available in our Enterprise Telephony edition only.

• I'm an existing Zoho user. What plan do you suggest?

  If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at $49/month, billed annually.

  Create an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.

  This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 10 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.

• Is Voice available in the EU, IN, or AU?

  Sorry, Zoho Voice is currently only available in the US data center. We're setting up Zoho Voice in our EU and AU data centers. We'll make announcements regarding that in our blog. Users who've already registered for Zoho services in our EU, AU, or IN data centers cannot access Zoho Voice using the same email address.

  However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the EU and AU.

• I'm a premium Zoho partner. Do I get a complementary license?

  We provide a complementary license of 3 Free Users in our Enterprise Telephony edition's Standard plan for our Partners (3 Admins & 30 Zoho agents). To activate this, please send an email to support@zohovoice.com. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.

• I'm in India. Can I make Indian calls using Zoho Voice?

  No, you cannot use Zoho Voice from India to make calls inside India as it is restricted by the DoT. We don't provide Indian local numbers either. However, if you're located outside India, you can use any other country number to make calls to Indian numbers.

• I'm in India. Can I make international calls using Zoho Voice?

  Yes, you can purchase a number from any other country like the US, Canada, UK, Aus, etc., and make calls to any country other than India.