Compare plans

Available Configured by admins N/A Not applicable X Not available

Features	Business Phone				Enterprise Telephony
Features	Solo	Team	Office	Corporate	Basic	Standard		Contact Center
Pricing model	User-based	Slab-based			User-based	User-based		User-based
Free calls using Personal Unlimited numbers Available via Personal Unlimited numbers	Available only for accounts with additional users.
Free incoming calls using Local numbers Free incoming calls using local numbers (Netherlands, Germany, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Norway, Spain, Sweden, Switzerland and United Kingdom)(US, Canada, UK, Aus)	X	X			1000 mins/user/month	1000 mins/admin user/month		2500 mins/admin user/month
Free outgoing calls to 15 countriesUS, Canada, UK, AusFor calls made from Personal/Local/Toll-Free numbers to the Netherlands, Germany, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Norway, Spain, Sweden, Switzerland and United KingdomUS, Canada, UK and AUS	X	1000 mins/month	2000 mins/month	5000 mins/month	250 mins/user/month	250 mins/admin user/month		500 mins/admin user/month
1 Free number for each user Local number from Netherlands, Germany, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Norway, Spain, Sweden, Switzerland and United KingdomUS, Canada, UK, or Australia	X	X			X	X
Additional UsersTo be purchased as add-ons					N/A	N/A		N/A
Extensions and Integrations
ZDialer - Browser extension (Chrome & Firefox)
ZDialer dial pad in Zoho apps
Native integrations (Zoho CRM, Desk & Bigin)
Zoho Telephony (PhoneBridge) integration	X	X
Free Telephony agents	N/A	N/A			X	10 agents/ admin user		10 agents/ admin user
Product Interface						VOICE ADMINS	ZOHO AGENTS	VOICE ADMINS	ZOHO AGENTS
Zoho Voice - Web interface							X		X
Zoho Voice - Mobile app (Admin)							X		X
ZDialer mobile app
Zoho Voice
Personal & Personal UnlimitedSMS will be enabled on request for US and Canada numbers
Local number SMS will be enabled on request for US and Canada numbers
Local number (Voice)
Toll-free number No SMS. Available only for inbound calls. For outbound calls, learn more
Two-way local SMS Only in the US and Canada. Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer.
One-way SMS Sent using random codes based on destination. Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer.
Click-to-call Support (FREE) Call Zoho Voice's support team anytime using the click-to-call button available in your Profile section. Calls are free. Recording charges are applicable if it is turned on.	X	X			X	X	X		X
Agent-to-agent calling Available for Telephony agents in the ZDialer
Contacts module Available for Telephony agents in the ZDialer
Call enabler - Incoming/outgoing
Call queues
Queue audio profile	X	X
Queue performance metrics Available to purchase as an add-on. In Solo plan, it's only available for accounts with additional users.	As add-on	As add-on			As add-on	As add-on	N/A		N/A
Ring-type selector	X
Live-call monitoring	X	X					N/A		N/A
Call listening, whispering, barging	X	X			As add-on	As add-on	N/A		N/A
Agent status							Available in ZDialer		Available in ZDialer
Call wrap-up time	Available only for accounts with additional users.
Direct extension dialing	Available only for accounts with additional users.
Power dialer	As add-on Available only for accounts with additional users.	As add-on			As add-on	As add-on	X		X
Call recording
Call notes	X						Available in ZDialer		Available in ZDialer
Call disposition	X						Available in ZDialer		Available in ZDialer
Call transfer	Available only for accounts with additional users.						Available in ZDialer		Available in ZDialer
Multi-party calls (Three-way calls)	Available only for accounts with additional users.						Available in ZDialer		Available in ZDialer
Call forwarding Directly forward calls to another number
Call blocking
Interactive Voice Response	Single-level Available only for accounts with additional users.	Single-level			Multi-level	Multi-level		Multi-level
Announcement messages Welcome greeting, good bye message, IVR messages, call recording announcement, off-duty hour announcement, feedback request message, etc.	Only text	Only text			Text and audio	Text and audio		Text and audio
Business hours	Available only for accounts with additional users.
Holidays	Available only for accounts with additional users.
Voicemail
Voicemail transcription
Voicemail drop	X	X					X		X
Call forwarding (Inside IVR)	Available only for accounts with additional users.
Call action handler
ZDialer
Click-to-call
Dial pad widget
Do Not Disturb (DND)
Agent to agent calling
Call transfer	Available only for accounts with additional users.
Multi-party calls (Three-way calls)	Available only for accounts with additional users.
Call logs and voicemail access
Call notes	X
Call disposition	X
Two-way local SMS Only in the US and Canada. Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer.
One-way SMS Sent using random short codes based on destination. Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer.
Contacts module
ZOHO TELEPHONY INTEGRATION
Click-to-call	N/A	N/A
Call pop-up	N/A	N/A
Call notes	N/A	N/A
Auto call logging	N/A	N/A
Call transfer	N/A	N/A			X	X	X	X	X
Reports and Alerts
Call metrics							N/A		N/A
Call detail records (CDR)							N/A		N/A
Email reports							N/A		N/A
Credit usage history							N/A		N/A
Dashboard							N/A		N/A
Agent stats							N/A		N/A
Country-based stats							N/A		N/A