WhatsApp Integration with Zoho Voice
WhatsApp is one of the most widely used messaging platforms in the world, and for good reason. It’s fast, secure, and familiar to customers, making it an ideal channel for business communication. With Zoho Voice’s WhatsApp integration, you can do more than just chat; you can create and manage your WhatsApp Business account, send and receive messages, use approved message templates, and share media files, all from within Zoho Voice.
Bringing WhatsApp into Zoho Voice means your team can handle conversations alongside calls, chats, and other channels without hopping between multiple apps. This not only saves time but also ensures that your customers get timely, consistent responses no matter how they choose to reach out.
Prerequisites
The following are the prerequisites for integrating WhatApps with your Zoho Voice account:
An active Zoho Voice account.
A Facebook Business Manager account.
A verified business.
A WhatsApp Business Account (WABA).
A prepaid line of credit for your WhatsApp Business Account
A valid business phone number capable of receiving or making calls and SMS to access the WhatsApp Business API.
Note
Numbers from countries that do not support WhatsApp within their geographical boundaries cannot be used to access the WhatsApp Business API.
For step-by-step guides, refer to: