How to Create a WhatsApp Channel? 

WhatsApp Channel

WhatsApp channels offer a powerful platform to engage with customers. With features like interactive messages, media sharing, and automation, you can deliver exceptional customer experiences and boost sales.

Refer to this page to know how to integrate WhatsApp with Zoho Voice.
 

Steps to create a WhatsApp Channel

1. In Zoho Voice console, navigate to the Integration pane, and click on the Instant Messaging tab.

2. Click the Add Channel button to create a new channel.

3. Provide a channel name, associate a number, a new welcome message, and assign agents to the channel.
    

   Note

   You can select only one WhatsApp Business account profile, and you can select up to a maximum of 25 numbers. Each channel is associated with one WhatsApp business phone number.

4. Click Save to create the channel.
    

   Note

   Super admin and admins are associated to all the channels by default.