"DLP Africa reduces billing errors by 90% and saves 20+ hours monthly with Zoho Billing"

The company

DLP Africa (formerly Delaphone Limited) is a telecom solutions provider based in Ghana with a growing footprint across Africa. The company works with businesses of all sizes, from small enterprises to larger organizations, to deliver reliable communication services. Its team of telecom and software professionals supports both local and international clients, with a focus on accuracy, reliability, and scalable operations.

The challenge

Managing billing across multiple services quickly became a source of inefficiency. Call records, recurring subscriptions, and service charges were reconciled manually, often leading to errors and disputes. Preparing invoices consumed significant team time, and the final output didn’t always reflect the professional image the company wanted to project to its clients. DLP Africa needed a system that could simplify billing, improve accuracy, and give its clients confidence in every invoice.

"Zoho Billing has been a game-changer for Delaphone, helping us streamline billing and revenue management in the fast-paced telecommunications industry in Ghana and across Africa. Its flexibility and integrations have empowered us to serve our growing client base with efficiency, transparency, and scale. As we expand, Zoho Billing remains a trusted partner in driving innovation and customer satisfaction across the continent."

The solution

DLP Africa implemented Zoho Billing to bring consistency and automation into its billing workflows. The platform now handles recurring billing for CPaaS and SIP trunk customers automatically, removing repetitive tasks. Invoices are tailored using customizable templates, giving clients a professional and branded experience. Reporting dashboards allow the team to see which services drive the most revenue, helping them make decisions with greater confidence.

Benefits and ROI

•  Nearly 90% fewer billing errors, reducing disputes and improving trust
•  15–20 hours saved every month on invoice preparation and reconciliation
•  Clear visibility into revenue drivers, helping the team prioritize high-value services

"For DLP Africa, Zoho Billing has turned billing from a time-consuming process into a reliable system that supports business growth. With improved accuracy, automated workflows, and professional invoices, the company is better equipped to serve clients and expand across Africa."