Domain Addition & Verification

You need to configure your domains before you start sending transactional emails. TransMail allows you to add multiple domains. It mandatory to verify your domains using SPF and DKIM validation to restrict spam senders. When you send emails from a verified domain, your domain reputation with the Email Service Providers improve thus increasing the inbox deliverability rate.

In the Domains section you can add domains; view the list of added domains; view domain verification status; view domain specific SPF, DKIM, and CNAME records; add bounce address(es) for a domain; complete the domain verification process; associate/ de-associate Mail Agents for a domain; and delete domains.

Note:

  • Mandatory Domain Verifications to be done:
    •  SPF and DKIM validation are configured for domain verification.
    • CNAME record is configured for bounce address setup. Once the bounce address is created, use this bounce address in your SMTP/ API. 
  • Total number of domains that can be added in a TransMail account is 40. 

Table of Contents

Add your Domain

In this section, you can add and verify your domains. It also provides the SPF, DKIM, and CNAME values for the added domain. You can add these records in DNS and complete the domain verification process. The Verification status shows whether the domain is verified or pending to be verified. Follow the below steps to add your domain in TransMail:

  1. From the left panel, click on Domains. The Domains section will open up.
  2. Click on Add Domain. A pop-up will appear.

Domain Addition & Verification

  1. Enter your domain name.

Add your Domain in transactional email system

  1. Select the Mail Agent(s) to which this domain has to be associated. You can select multiple Mail Agents too.

Mail Agent in Transactional mail

Select multiple mail agents in Transactional email account

  1. Click on Add to complete the domain addition process. 

Add to complete the domain addition process

  1. The new domain is successfully added.

New domain is successfully added

Edit your Domain

In TransMail all your un-verified domains can be edited. To edit your domain, follow the below steps:

  1. From the left panel, click on Domains.
  2. Hover on the domain that is not verified. You will see the edit icon located next to the domain name.
  3. Click on the edit icon.

All your un-verified domains can be edited

  1. Enter the new domain name and click on the save icon.

Edit your Domain

  1. You have successfully edited your domain name.

Successfully edited your domain name

Verify your Domain

You can authenticate your domain using any of the below methods:

Self Authentication

  1. From the left panel, click on Domains.
  2. Click on any domain from the domains list. A drop-down will appear with the SPF, DKIM, and CNAME details.
  3. Copy SPF Record, DKIM Record and CNAME Record and publish them to DNS. Refer here for general instructions to add SPF and DKIM records in the DNS. 

Note:

  • It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.
  • If you have an already existing SPF TXT record configured for any other service say "v=spf1 include:zoho.com ~all", then you should not create a new SPF TXT record for TransMail. If the new TransMail SPF TXT value is "v=spf1 include:transmail.net ~all", then modify your existing DNS SPF TXT record value to "v=spf1 include:transmail.net include:zoho.com ~all".
  1. After these records are published, click on Verify.

Verify your Domain

  1. You can see that the Verification Status for your domain has become Verified.

Verify your Domain by Self Authentication

Authentication with the help of IT administrator

Sometimes you may not be handing your domains. In that case, you can get help from your IT administrator to publish DNS Records. Follow the below steps to share your records:

  1. From the left panel, click on Domains.
  2. Click on any domain from the domains list. A drop-down box will appear with the SPFDKIM, and CNAME values.
  3. Click on Share.

Authentication with the help of IT administrator

Note:

If you have an already existing SPF TXT record configured for any other service say "v=spf1 include:zoho.com ~all", then you should not create a new SPF TXT record for TransMail. If the new TransMail SPF TXT value is "v=spf1 include:transmail.net ~all", then modify your existing DNS SPF TXT record value to "v=spf1 include:transmail.net include:zoho.com ~all".

  1. You will get an email template pop-up.
  2. You can enter the email address of your IT administrator and all other related email IDs who must be notified to get your SPF Record and DKIM Record published to the DNS. Add information in the body text. Click on Send.

Mail your SPF Record and DKIM Record published to the DNS

  1. After these records are published, click on Verify.

Verify your domain records

  1. Your new domain is successfully verified.

Your new domain is successfully verified

Note:

It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.

Associate multiple Mail Agents to a single domain

  1. From the left panel, click on Domains.
  2. Hover over the domain to which you want to associate multiple Mail Agents.
  3. Click on the gear icon.

Associate multiple Mail Agents to a single domain

  1. Click on Add.

Click on Add

  1. Select the Mail Agent that you want to associate from the drop-down and click on Save.

Select the Mail Agent that you want to associate

  1. Now your domain is associated with multiple Mail Agents.

Now your domain is associated with multiple Mail Agents

Delete your Domain

Only a user with the role Postmaster can delete a verified domain from Mail Agents. If you delete a domain, all the data associated with the domain will also be deleted. You will NOT be able to send any further emails from the deleted domain. If you use a deleted sender domain in your API/ SMTP, it will show an error message. In order to send emails using this domain, you will have to add and verify the domain once again. Follow the below steps to delete a domain:

  1. From the left panel, click on Domains.
  2. Hover on the domain in the listing you want to delete. Click on delete icon on right-hand-side for that domain.

Steps to Delete your Domain

  1. Click on OK to confirm the deletion of the domain. The domain will be deleted.

DNS Record Summary

Domain verification typePurposeRecord typeHostValue
SPF*Domain verificationTXT@/ subdomain namev=spf1 include:transmail.net ~all
DKIM*TXT<selector>._domainkey.subdomainFind this value under Domains tab, while verifying a domain in your TransMail Mail Agent.
CNAME*To configure bounce addressCNAMEsubdomain nameFind this value in the Domain Verification tab, while configuring your domain. 

* - mandatory DNS records

Note:

Refer here for instruction specific to popular DNS providers like GoDaddy.

Note:

Before you get started it is important to know that TransMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, you can visit Zoho Campaigns.