Free Tools for Businesses
Ways to Combat Churn
Here are some simple, effective tips to combat your churn rate
Have an awesome product or service
Reducing churn and maximizing customer happiness all starts with having a product or service that people love.
Detailed help documentation
Your customers shouldn’t have to contact you every single time they need to know something; your help docs should do that job.
Engage your customers
Call them. Email them. Build a relationship with them. The quality of this relationship will determine if they’re going to stick with you.
Implement dunning management
Credit card failures are a major cause of customer churn, but they can be easily mitigated with dunning management.
Up-sell your existing customer base
Up-selling is a great way to beef up your recurring revenue and counter the effects of churn. Offer customers add-ons, extensions or plans with more features.
Scale your customer acquisition
Acquisition need not always cost money. Creative growth hacks and new channels can help you accelerate acquisition to compensate for customer churn.
Your complete subscription management solution
Zoho Subscriptions is everything you need to set up recurring billing for your subscription business.
- Start accepting recurring payments in a flash.
- Embed checkout pages on your website.
- Integrate with your favorite payment gateways.
- Set up different subscription pricing plans.
- Make decisions with subscription metric reporting.
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