Streamline call center scheduling and improve operational efficiency
Prioritize customer satisfaction with employee scheduling software for your call center. Efficiently manage staff schedules, track time, and so much more.
Skip repetitive tasks
Make call center scheduling simpler than ever before with schedule templates, and reduce the time spent on recurring tasks.
Feature-packed call center scheduling software
Schedule employees, track time, and communicate with your team all in one place with Zoho Shifts.
Handle multiple locations
Centrally schedule call center shifts for multiple locations with the Zoho Shifts app.
Keep staff in the know
Use the messaging capabilities of our employee scheduling software to engage in one-on-one conversations, make announcements, share files, and much more.
Ensure adequate staffing
View employee availability across all call center locations and ensure staff are present to assist customers.
Instantly notify employees
Keep your staff informed about any possible shift modifications via text messages, push notifications, email, and more.
Sync schedules with your calendar
Allow employees to sync shifts with popular calendar applications such as Google Calendar, Outlook, and Apple Calendar to ensure they never miss shifts.
