Effortless customer support automation with bots

Our highly customizable chatbots empower you to construct bots with human-like abilities, facilitating seamless scalability for your customer support. Design comprehensive customer support flows and integrate tickets based on the user's interaction journey with the bot.

Auto-pilot customer support with Bots

Convert chats into tickets with a single click

Whenever a query requires time to be resolved, convert that chat into a ticket right from Zoho Desk's custom widget within SalesIQ. Not only that—whenever a chat is missed, it can be automatically converted into a ticket so you don't miss out on any customer or prospect.

Convert chats into tickets with a single click

Sync with one click

Sync your Desk knowledge base with SalesIQ with just a single click. Also, any change that you will make in the Desk knowledge base will also be replicated in SalesIQ.

Sync with one click

Prioritize tickets

Prioritize tickets as high, medium, and low so agents know which ticket to resolve first. You can also set other details like status, classification, and department, which will be automatically updated in Zoho Desk.

Prioritize tickets

Supervise agents

As soon as a chat is converted into a ticket, all the data from that chat—including customer feedback—will be transferred to Zoho Desk. This will help you analyze the performance of your agents and improve customer satisfaction.

Supervise agents

Proactively support customer needs

Increase conversions by selectively starting conversations with hot leads on high-intent pages like your contact us page, schedule a demo, or pricing page. You can configure it as per your business needs. And it's not just for your website—the bot can be configured for your mobile app as well with our SDK, Mobilisten.

Proactively support customer needs

Know your customers before you chat

Taking too much time to troubleshoot issues? Don't worry. Zoho SalesIQ offers a easy way around. Get all the essential context about customers beforehand. This way, you can quickly understand their problems by asking fewer questions, thereby providing faster resolutions.

Know your customers before you chat
Know your customers before you chat

Propel your customer support today

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