Support customer needs proactively
A customer may not directly come to you with their problem. They might peek into your website to find out what they want. Catch them where they are and proactively assist them. SalesIQ allows you to trigger conversations based on a wide-range of parameters such as pages visited, time spent on site, country/region etc.
Embed answers within chat
At times, the agents might be tired to repeatedly handling the same questions. Rightly for them, SalesIQ's 'in-chat knowledge base' features answers/fixes to common, repetitive queries/issues. To make it easier for users, list the answers under categories they'll easily relate to.
Auto-pilot customer support with Bots
What can a chatbot do? Start conversations, schedule appointments, help with answers and much more. Our deeply programmable Zobot enables you to build chatbots with near-human capabilities, that can easily help you to scale-up your customer support.
Route chats to the right operators
Even if a bot might serve everything they need, some customers still wish for a human touch. Based on their queries, Zoho SalesIq can easily direct them to the agents well-equipped to address their pain-points. This can also happen in cases, where a user stumbles on an 'in-chat knowledge base' article and yet not satisfied with the answer(s) given there.
Like talking than texting? Call right over
Sometimes, users can get tired of prolonged typing. Some issues are better talked over. Zoho SalesIQ has a call option rightly placed within the live chat window. What if the call gets missed? You can still drop a voice message.