Effortless customer support automation with bots
Our highly customizable chatbots empower you to construct bots with human-like abilities, facilitating seamless scalability for your customer support. Design comprehensive customer support flows and integrate tickets based on the user's interaction journey with the bot.
Convert chats into tickets with a single click
Whenever a query requires time to be resolved, convert that chat into a ticket right from Zoho Desk's custom widget within SalesIQ. Not only that—whenever a chat is missed, it can be automatically converted into a ticket so you don't miss out on any customer or prospect.
Directly update your tickets
Manage Zoho Desk tickets right in your SalesIQ chat window. You change status, set due dates, modify details, send emails, and add internal notes – all conveniently without ever leaving the chat window.
Sync with one click
Sync your Desk knowledge base with SalesIQ with just a single click. Also, any change that you will make in the Desk knowledge base will also be replicated in SalesIQ.
Implement effective ticket prioritization
Establish a clear hierarchy of urgency for incoming tickets. Prioritize tickets as high, medium, and low so agents know which ticket to resolve first. You can also set other details like status, classification, and department, which will be automatically updated in Zoho Desk.
Empower superior support with agent performance insights
Gain valuable insights into agent performance and customer sentiment. When chats convert to tickets in Zoho Desk, all chat data, including customer feedback, seamlessly transfers.
Proactively support customer needs
Increase conversions by selectively starting conversations with hot leads on high-intent pages like your contact us page, schedule a demo, or pricing page. You can configure it as per your business needs. And it's not just for your website—the bot can be configured for your mobile app as well with our SDK, Mobilisten.
Know your customers before you chat
Taking too much time to troubleshoot issues? Don't worry. Zoho SalesIQ offers a easy way around. Get all the essential context about customers beforehand. This way, you can quickly understand their problems by asking fewer questions, thereby providing faster resolutions.
