Support Your Customers with Zoho One
Zoho One gives your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction.
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"I spend a lot of time in the training room, and I can’t stop to post something because I’m working.”
Support Customers Across Channels
Every customer has a preferred way to seek assistance. Zoho One gives you the tools to support customers across channels while managing every request from one place.
Create email support aliases for a professional look.
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Social Media
Turn social media posts into support tickets.
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Live Chat
Chat with customers and website visitors online.
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Self-service
Empower customers with self-service support resources.
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Define and Improve Your Support Process
Good support teams are quick, helpful, friendly, and consistent. Zoho One gives you tools to create efficient and repeatable support processes for your team to follow.
Support Process Automation
Define and automate your support process with Blueprint.
Learn moreBusiness Intelligence
Track ticket resolutions times, customer satisfaction, and other KPIs.
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Improve Customer Happiness
Quick response and resolutions times are key to a good customer support experience. Zoho One gives support reps tools to respond quicker and keep customers happy.
Artificial Intelligence
Speed up response and resolution times with artificial intelligence.
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Use sales and purchase data for superior support experiences.
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Chat 1-on-1 and within channels to find answers for customers quickly.
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