Frequently Asked Questions

Expand all

 

General

What's included in Zoho One?

Zoho One includes more than 35 enterprise-level online applications to grow sales, market your business, do your accounting, communicate with teammates and customers, and much more. This plan includes web, mobile, and installed versions of our applications, as well as browser extensions and other useful extras. For more information on what's included, visit our Applications page.

What's not included in Zoho One?

Zoho One doesn't include everything we do. Here's a partial list of what's not included:

  • Zoho CRM Ultimate Edition
  • Zoho Creator Express Plans
  • Applications from our ManageEngine division, including ServiceDesk Plus, Site 24x7, and MDM.
  • Marketplace extensions (though they can be used with Zoho One applications)
  • Domain registration

Where does Zoho One fit within the complete Zoho offering?

There are three different ways to purchase Zoho applications. You can buy individual apps, bundles, or our all-in-one suite.

Zoho One is the all-in-one suite of Zoho applications. You get one account, one support number, and access to pretty much every app we make.

Since we don't want to force anyone to buy Zoho One, there are two other ways you can pay for our apps:

À la carte — This is a great option if you need just one thing or want to mix and match a couple applications.

Bundles — Bundles are packages of several related applications. You're welcome to purchase one, two, or even all three of our bundles (although opting for Zoho One might be a better deal).

CRM Plus — A bundle to reach, acquire, and support your customers.

Finance Plus — A bundle to do your accounting, expenses, inventory management, and more.

Workplace — A bundle of productivity and collaboration applications for getting work done.

Which editions of the applications are included in Zoho One?

Zoho One gives every employee in your company access to the full-feature, enterprise-level editions of every Zoho One application. 

Does Zoho One include extensions from Zoho Marketplace?

No, it doesn't. However, Marketplace extensions can be used with Zoho One applications.

Are future versions and features of Zoho applications included in Zoho One?

Yes. All updates to our current applications will be included in your Zoho One subscription.

Do you have plans to expand the suite?

Yes. We plan to add more applications to the Zoho One suite. Our goal is to provide every application a business needs to grow and thrive.

When you release new applications, will they be available as part of Zoho One? If so, how do I start using them? 

We plan to expand the suite; however, we're not guaranteeing that every future application we release will be included in the Zoho One suite. If we do add new applications to the Zoho One suite, they will automatically appear in the Applications section of the Admin Panel for your administrator to deploy within the organization.

What applications are you planning to add next?

We want to offer all the applications you may need to run your business. We know we're missing a few things—we run our own 5000+ employee business on Zoho applications—and plan to fill in those blanks. We suggest purchasing Zoho One based on what we have now and not what we might have in the future.

How many apps do you plan to add to Zoho One every year?

We can't say, really. However, in the last 10 years, we've launched more than 35 applications, so that's better than 3.5 apps a year. Will we continue at this pace? It's certainly possible. That said, we recommend purchasing Zoho One based on what we have now and not what we might have later.

Can I use third-party applications with Zoho One?

Absolutely! While our goal is to offer a complete suite of applications with which to run a business, we know there are certain business processes our suite doesn't address. We're also aware that there are competing products that may better suit your needs. We'll continue to develop integrations with third-party applications to make life as easy as we can for you.

I use an app from a third party for a function you don't offer in Zoho One. Can I centrally manage it through Zoho One's Admin Panel?

No, not at this point. Currently you can only manage Zoho applications through the Admin Panel.

Do you offer implementation services?

No, we don't. However, we have a number of knowledgable partners around the world who do. Check out our partner directory.

Where will my data be stored?

Depending on your location, your data will be stored on Zoho-owned servers in the United States, Europe, or Asia. We comply with Safe Harbor and have certified compliance with the EU-U.S. Privacy Shield Framework. We strongly believe that your data belongs to you. We never, under any circumstances, sell your data—we don't advertise in any of our products and never will. Please check out our security and privacy policy page for more information.

I'm already using Zoho applications. Can I move to Zoho One?

Absolutely. Our team can help migrate you to Zoho One. Please contact us for assistance.

If I move from CRM Plus to Zoho One, will my users, customizations, configurations, and integrations carry over?

In most cases, yes, everything you've set up will carry over. For a smooth transition, please contact our team.

Can I integrate Zoho One into an existing directory system like Active Directory?

We have the technology to do it; however, we'd like to better understand your requirements. Please contact us to share additional details.

If I need help importing data from other systems into Zoho One, can Zoho help me with that?

Yes. We or one of our partners can help you migrate to Zoho One.

Can I export my data from Zoho One?

Yes, you can export data into standard formats from every application included in Zoho One.

I use Zoho Apps in parallel with Google's G Suite. If I purchase Zoho One, will I have to move away from G Suite?

Not necessarily. You're welcome to continue paying for G Suite while using Zoho One. Of course, that does mean that you'll be paying two companies for same set of apps.

You say Zoho One comes with over 35 apps. But I only have access to a sub-set of apps. What am I missing?

Please check with your administrator—it's possible that they only enabled a sub-set of apps for you or your business.

I just enabled Zoho One. Do you have a recommendation for how I should deploy Zoho One apps?

Deploying 35+ apps at once can be overwhelming. We recommend deploying Zoho One in phases. Start by enabling the apps you need right away. Once you have those up and running, then begin deploying the next phase. It's important to make sure you and your colleagues feel comfortable at each phase of deployment.

Are all Zoho One applications available in my language?

Most Zoho One applications are available in 10+ languages. If you find an app that doesn't support your language, please let us know. We want to support as many languages as possible.

When you have new versions, do you plan to update all Zoho One applications at the same time?

No. Each application has its own update schedule. This allows us to push out updates faster. When updates do happen, we'll make sure existing functionality is unaffected and that integrations won't be broken.

Does Zoho One include all the features of Zoho CRM Plus?

Yes. Zoho One includes every thing available in CRM Plus and more. Zoho One is our all-in-one suite, giving you everything we do, including applications that are in other Zoho bundles.

With more than 35 applications, some of these apps must be lightweights. Are you really claiming to have a broad suite of apps that also have depth of functionality?

Yep, that's exactly right. Our suite of applications is the broadest and deepest in the world. Each of our product teams is run as a separate company. Their mandate is to be the best in their category. Sure, some apps are more mature than others, but you're not going to find lightweight apps at Zoho. Breadth and depth together is achievable. We've been perfecting this model for the last two decades.

Do I have to integrate each of your applications manually?

Zoho One offers more integrations than any suite in the industry. That isn't to say that we have every integration ready to go. A good number of applications are pre-integrated, with more on the way. For the most part, you shouldn't have to manually integrate apps. Not every company prefers to have integrations turned on by default, so there may be a few you have to enable. There are some cases of particular apps not being integrated, which we'll be addressing soon. If you have a specific integration you want to see sooner rather than later, please drop us a line. We want to hear about your usage and prioritize our integrations accordingly.

You don't offer an application I need for my business. It is possible you're working on it already? Can I request an application from you?

Most certainly. We'd love to hear about your requirements and usage; however, we can't guarantee we'll take up every suggestion. Please share the requirements you'd like us to meet.

And as a side note, you can also build your own custom applications with Zoho Creator. Over 1.5 million custom apps have already been built with it.

I have a need for a custom application that's specific to my business. Can Zoho One help me in any way?

Zoho One includes Zoho Creator, an application development platform that lets you create custom applications to meet your custom business needs. Over the last 10 years, 1.5 million custom business applications have been created by various users on this platform, including web and mobile apps. If you're not comfortable building your own app, we have developer partners who can help you.

You say your applications can run an entire business. Do you run your business on Zoho apps?

Absolutely! Zoho runs on Zoho. We eat our own dog food. In fact, we use every application internally for several months before we release it publicly. As a 5000+ employee company with offices in 7 different locations, doing business in more than 130 countries across multiple currencies, timezones and languages, we run the vast majority of our business on Zoho. We say majority because there are a few apps we don't offer. But rest assured, we're working on those.

Do you share roadmaps for your applications?

Not usually, no. If there's functionality you need but don't see within an application, please send a feature request to our support team. You may learn we're already working on it.

Application-specific Questions

Zoho Books

Is there a maximum amount of receipt scans?

Yes, the maximum amount of receipt scans is 5. If you have a question about this, please contact us.

Zoho Campaigns

Is there a subscriber limit in Zoho Campaigns?

Yes. The maximum number of subscribers you can have is 5,000 per employee. If you have a specific question related to this, please contact us and help us understand how you'd like to use Zoho Campaigns.

Zoho Creator

Does Zoho One include Zoho Creator Express plans?

No, it doesn't. Zoho One includes enterprise-level editions of every Zoho application. If you have additional questions about Creator Express plans, please contact our sales team.

Are there any limits in Creator?

Yes, there are some limits you should be aware of.

  • Records: 25,000 per employee
  • Storage: 2GB per employee
  • Emails: 500 per employee, per day
  • Schedules: 500 per employee, per month
  • Integration API: 500 per employee, per day
  • Webhooks: 1000 per employee, per day

If you have further questions regarding limits in Creator, please contact us.

Is the Creator customer portal included in Zoho One?

Yes, Creator's customer portal is included in Zoho One by default.

Zoho CRM

Does Zoho One include Zoho CRM's Ultimate Edition?

No, it doesn't. Zoho One includes enterprise-level editions of every Zoho application.

Is there a storage limit in Zoho CRM?

Yes. The storage limit in Zoho CRM is 1 GB per organization, with an additional 1 GB per user. If you need more space, please contact us.

Zoho Forms

Are there any limits I should be aware of?

Yes, there are two limits you should be aware of:

  • Submissions: 200,000 per month.
  • Storage: 10GB

We doubt you'll need more than this, but if you think you may, please contact us.

Zoho SalesIQ

Is there a limit to the number of website visitors I can track?

Yes. The maximum number of visitors you can track each month is 5,000 per employee. If you have a specific question related to this, please contact us.

Zoho Social

Is there a limit to the number of brands I can have?

Yes, you can manage up to five brands.

Zoho Reports

Is there a limit to the number of rows I can have in Zoho Reports?

Yes, you're limited to 5 million rows. If you have a specific question related to this limit, please contact us so we can understand how you're using Reports.

Do you have a question that we haven't covered in this FAQ? If so, please submit it here.