When you import your data from QuickBooks into Zoho Books, you may encounter errors in certain cases. Let us take a look at some of the errors that could show up, what they mean and what you can do to resolve them.
| Error displayed | What went wrong? | What can you do? |
|---|---|---|
| “Enter a valid GSTIN / UIN” | This error occurs when your customer’s GSTIN/UIN is invalid. | Verify your customer’s GSTIN/UIN in your import file. Check out the formats for GST-related information recognized by Zoho Books. |
| “Invalid PAN” | This error occurs when your customer’s PAN is invalid. | * Verify your customer’s PAN in your import file or * Enter your customer’s PAN using their GSTIN or * Choose not to import the PAN and enter it later in the Customers module. |
| “IGST cannot be applied as this is an intra-state transaction” | You cannot apply IGST to a bill when the state code of your vendor’s GSTIN or source of supply and the destination of supply are in the same state. | Apply GST instead of IGST on the bill or update your source of supply to “Other Territory” and import the bill. If you have applied IGST and GST in the same bill, edit it and apply only one of them or create two bills applying GST and IGST separately and import them into Zoho Books. |
| “IGST has to be applied as this is an inter-state transaction” | You cannot apply GST to a bill when the state code of your vendor’s GSTIN or source of supply and the destination of supply are in different states. | Update the source of supply according to the state code of your vendor’s GSTIN or replace GST with the respective IGST to import the bill. If you have applied IGST and GST in the same bill, edit it and apply only one of them or create two bills applying GST and IGST separately and import them into Zoho Books. |
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