Certificates and Compliance

Zoho Mail operates to give the customers a complete ad-free experience, with customer trust as its center point. To stand true to its values, Zoho Mail has adapted the best practices in international security standards and regulations. Multiple auditing and compliance tools come built-in to protect the users against breaches.

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Certificates and Compliance

Security Certificates

Zoho Mail undergoes routine third-party audits for quality assurance in email security. We have earned ISO/IEC 27001, the set of standards for information security management systems and SOC 2 Type II, a certification administered to SaaS providers for security, availability, processing integrity, confidentiality, and privacy.

Archival and eDiscovery

Email archiving in Zoho Mail allows you to collect, preserve, and index all inbound and outbound emails, making them easily discoverable during audits. Emails are recoverable at any point of time through eDiscovery. This helps protect your organization's intellectual property.

General Data Protection Regulation

Zoho Mail is GDPR compliant. Personal data that is collected during sign ups or any personal information communicated via emails is protected under the European Data Protection Regulation enforced by the EU Commission. With user privacy given foremost importance, your personal details are never mined to run ads.

Audit Tracking

Keep track of what's happening within your organization and get instant alerts using Audit Tracking in Zoho Mail. Administrators can enable alerts for unusual email activities like emailing confidential information to third-parties or malicious file downloads by users in the organization to take subsequent action.

HIPAA Compliant

Zoho Mail is HIPAA (Health Insurance Portability and Accountability Act) compliant. We at Zoho, do not collect, use, store or maintain health information for our own purposes. We provide tools for administrators to implement a HIPAA compliant email service for their organization.

Quality and business-centric accolades

Zoho Mail maintains its commitment to providing businesses with complete peace of mind and top-quality service. This is evident in the ISO 22301 and ISO 9001 standard certificates we obtained via a third-party audit which reflects Zoho Mail's ability to ensure customer confidence, optimize regularly, and resolve complaints effectively—all while improving organizational resilience and risk management.

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