Zoho Mail provides several options that might be necessary for troubleshooting or to sort out other issues such as an improper rendition of the email. These options include provisions to get the headers of the email, solution for a garbled message, saving the email, and printing out the email.
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Email Message Headers are present in all the emails you send and receive via the internet. They have uniquely identifiable message ids, the sender, recipients, and the subject information and also present various diagnostic information which is useful for spam identification, message hops, delays and so on.
Steps to get the headers of an email in Zoho Mail:
- Login to mail.zoho.com.
- Open the email whose headers you would like to view.
- Click the More Actions drop-down on the right corner of the email.
- Choose the Show Original option.
- With the message header details, you will also be able to see several options in the new window.
- The header details will contain a parameter called the Message ID, which is unique to each email. This parameter is vital when you reach out to support.
- In case you want to download the headers, click the Download Full Content option. The message headers will be downloaded and saved to your system as a .txt file.
- You can also choose to copy the header content by making use of the Copy to clipboard option.
- Initially only the major header details such as Return Path, authentication Details etc. will be displayed. To view the entire HTML source of the formatted email, click the Show Full Content option.
Generally, if you are having issues in email sending or receiving, you will need to send the headers of the email. In case you have trouble with the way the email is displayed, then you need to send the entire source of the email. The step by step instructions to get the email headers from various email clients are available in this third party help link.
In certain cases, the 'From address' which appears in the email, may be different from the actual email address using which the email was sent. There are two possible cases:
- Genuine Cases: In genuine cases, the owner or the admin of the domain/ email address may be using another service or application, to send emails on his/ her behalf. In this case, the application will be sending emails from a third party domain, which differs from the actual sender. (Ex: Marketing emails/ Newsletters/ etc)
- Spoofing Cases: Most of the Spam or phishing emails, are sent on the pretext of your own domain, or a domain/ contact whom you trust. In this case, the sender would not have anything to do with the domain which actually sends these emails. While most of these emails, would be identified and marked as Spam by our Spam filters, it is possible that some of these emails make way to your Inbox.
To help you identify the emails, which have the 'From' email address to be different from the actual 'Sender' email address, Zoho Mail provides the 'Sent Via' information along with the actual sender information in the email preview pane. You can click the 'Via' link to view the original sender of the email.
Zoho Mail provides you this information, to protect you from misleading emails, sent using a different email address, under a disguise of some of your contacts.
Click the small triangle below to view the original sender details of the email.
In cases where you notice this difference in the actual email address and the From address in the email, you can be extra cautious and avoid disclosing any important information by replying to the email or following any instructions in the email.
You can Print an email using the Print option under More Options when reading emails. Select Print from the drop down menu when reading the email.
The printable format of the email will open in a new window. Click Print again to print the email.
You can save the email content for future reference in HTML format. While reading your email, click the More Options drop-down and choose Save.
This saves only the content of the email in the HTML format. If you want the sender/ subject details, use the export option from the Settings.
When you receive an email, the email content has the 'encoding' details using which the email will be decoded and displayed in Zoho Mail in a readable format. UTF-8 encoding is adopted as universal encoding and can be used to display multiple languages across browsers, and without any issues in the readability of emails.
In some cases, the email content may have certain character codes, that are not supported in the 'encoding' details provided in the email. Hence such content may appear Garbled when viewing the message. This often occurs when you have a chain of emails in the same thread, with different character encoding values.
You can use the 'View Garbled Message' Option, to open the particular email in a new window, and choose a suitable encoding from the browser.
- Open the email which appears to be garbled.
- Select Garbled Message? from the More Options drop down.
- The message will open in a new browser window.
- Select Encoding from the View menu in the browser toolbar.
- From the list, select an encoding appropriate for the language in which you think that this message is written.
- The message would display properly on selecting the correct encoding.
- If you still have issues in the display of the email, contact Zoho Mail Support with your email headers.
Different browsers have different menu name or items for encoding. Internet Explorer displays the item as 'Character Encoding', Safari displays it as 'Text Encoding' etc. Select the appropriate item as per the browser you use.