Zoho Mail provides several options that might be necessary for troubleshooting or to sort out other issues such as an improper rendition of the email. These options include provisions to get the headers of the email, solution for a garbled message, saving the email, and printing out the email.
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Email Message Headers are present in all the emails you send and receive via the internet. They have uniquely identifiable message ids, the sender, recipients, and the subject information and also present various diagnostic information which is useful for spam identification, message hops, delays and so on.
Steps to get the headers of an email in Zoho Mail:
- Login to mail.zoho.com.
- Open the email whose headers you would like to view.
- Click the More Actions drop-down on the right corner of the email.
- Choose the Show Original option.
- With the message header details, you will also be able to see several options in the new window.
- In case you want to download the headers, click the Download Full Content option. The message headers will be downloaded and saved to your system as a .txt file.
- You can also choose to copy the header content by making use of the Copy to clipboard option.
- Initially only the major header details such as Return Path, authentication Details etc. will be displayed. To view the entire HTML source of the formatted email, click the Show Full Content option.
Generally, if you are having issues in email sending or receiving, you will need to send the headers of the email. In case you have trouble with the way the email is displayed, then you need to send the entire source of the email. The step by step instructions to get the email headers from various email clients are available in this third party help link.
- Login to your Zoho Mail account.
- Locate the email whose Message ID you would like to view.
- Right click on the email and select the Open in new Window option.
- In the URL of the New Window, locate the msgId=xxxxxxxxxxxxxxxxxxx part.
- The series of numbers that follow the "msgId=" part of the URL, will be the Message ID of your email.
You can Print an email using the Print option under More Options when reading emails. Select Print from the drop down menu when reading the email.
The printable format of the email will open in a new window. Click Print again to print the email.
You can save the email for future reference in HTML or EML format. While reading your email, click the More Options drop-down, select Save as and choose the preferred format to save the email.
If you save the email in the HTML format, only the content of the email will be saved. In this case, if you want the sender/ subject details, use the export option from the Settings. However, if the email is saved in the EML format the whole message will be saved including attachments.
When you receive an email, the email content has the 'encoding' details using which the email will be decoded and displayed in Zoho Mail in a readable format. UTF-8 encoding is adopted as universal encoding and can be used to display multiple languages across browsers, and without any issues in the readability of emails.
In some cases, the email content may have certain character codes, that are not supported in the 'encoding' details provided in the email. Hence such content may appear Garbled when viewing the message. This often occurs when you have a chain of emails in the same thread, with different character encoding values.
You can use the 'View Garbled Message' Option, to open the particular email in a new window, and choose a suitable encoding from the browser.
- Open the email which appears to be garbled.
- Select Garbled Message? from the More Options drop down.
- The message will open in a new browser window.
- Select Encoding from the View menu in the browser toolbar.
- From the list, select an encoding appropriate for the language in which you think that this message is written.
- The message would display properly on selecting the correct encoding.
- If you still have issues in the display of the email, contact Zoho Mail Support with your email headers.
Different browsers have different menu name or items for encoding. Internet Explorer displays the item as 'Character Encoding', Safari displays it as 'Text Encoding' etc. Select the appropriate item as per the browser you use.