Migration from GoDaddy to Zoho Mail

If your email service was either hosted with GoDaddy or you have purchased Microsoft 365 via GoDaddy previously, the administrator can perform a server to server migration via IMAP from the Zoho Mail Admin Console. The data from the user accounts from your source server will directly be migrated to the respective user accounts in Zoho Mail. These user accounts need to be created in Zoho Mail before adding the migration. Refer to our help page for details on user addition.

Adding the IMAP Migration

Creating an IMAP migration involves the below steps:

• Adding server details
• Adding server settings
• Creating the migration

Adding server details for IMAP migration

1. Log in to Zoho Mail Admin Console and select Data Migration on the left menu.
2. Click Start data migration for the first migration and Click + Create for subsequent migrations.
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3. Enter a name for the server configuration.
4. In the Select saved server details drop-down, choose to Add new server details.
5. In the Select Protocol/Application dropdown menu, choose IMAP.
   
6. Select Others in the source server type and enter the source server address.
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   Note:

   • If your email service was hosted with GoDaddy the source server address is imap.secureserver.net
   • If you have purchased Microsoft 365 via GoDaddy the source server address is outlook.office365.com
7. Select SSL Port Number 993 under security.
8. Enter the Path Prefix, if your source server mandates it.
9. If you are willing to proceed without the SSL certificate check, select the Skip certificate check checkbox, and click Add.
   
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The server details you added will be saved on the Saved Server Details page, and you can use it for performing other migrations just by picking it from the dropdown.

Adding the settings for POP/IMAP migration

1. In the next step, you will have to customize the settings for this migration.
2. Enter a name for the setting.
3. Under Folders to migrate, you can choose either the All Folders or Specific Folders option. 
4. If you choose the All Folders option, you can choose to skip any folders during migration using the Exclude Folder List option.
5. The skip folders option will be handy when the admin reruns migrations for the same set of users for some new emails or missed emails. Enter the names of the folders within double quotes ("Folder1"), in which case only that folder will be excluded. If you want all subfolders under a parent folder to be migrated enter the folder name followed by /* within double quotes ("Folder1/*"). Refer to folder conventions for more detailed information.
6. If you choose the Specific Folder option, you can specify the folders that need to be included in the Include Folder List. 
7. In the Include Folder List, enter the names of the folders within double quotes ("Folder1"), in which case only that folder will be included. If you want all subfolders under a parent folder to be migrated enter the folder name followed by /* within double quotes ("Folder1/*"). Refer to folder conventions for more detailed information.
8. Under Emails to migrate, select whether you want to migrate all the emails or the emails that you have received after a specific date.
9. In Enable POP access for the migrated emails, select Yes if you want your users to view the migrated emails when the account is configured as POP in other email clients. Otherwise, select No.
10. ​Finally, click Create.

​ The settings you added will be saved on the Saved Settings page, and you can use it for performing other migrations just by picking it from the dropdown.

Creating a new migration

1. In the next step, Enter a Maximum Connection Limit. This refers to the maximum number of connections accepted by the server at a given time. For example, if you provide 5 as the maximum connection limit when the migration is started, the migration process will be started simultaneously for 5 users. The migration process will be faster when there are parallel migrations happening between the servers.
2. Select whether you would like to pause the migration when the storage reaches 80% or 95%, and finally click ​Create.
   

Adding user details for IMAP migration

Zoho Mail provides two options to add user accounts for migration such as:

• Manual user addition
• Migration of multiple users' accounts through the CSV option

Manual User Addition

Follow these instructions to manually add users and migrate their data:

1. From the Migration list, select the migration to which you want to add the source and destination user account details. 
2. Click Add to add the user account.​
   
3. Provide the Source username and Source password of the user and choose the respective Zoho account email address​ for this user.
4. Choose whether you want to prioritize the migration of this user over other users, and click Add.
   

​This will add the users for the migration.

Steps to Import users from CSV file

Instead of manually adding the users for migration, you can also add multiple user details to an excel sheet, save it as a CSV file and upload it. The user accounts mentioned in the CSV can be imported for migration. Follow these steps to import bulk users for migration using a CSV file:

1. From the Migration list, select the migration to which you want to add the source and destination user account details. 
2. Click Import to upload the user accounts using a CSV file.
   
3. The format for entering the User Details in the CSV file can be found in the sample file attached in the popup.
4. Once you have prepared your CSV file, click Browse Files, and choose the CSV file that you would like to import.

A preview of all the users in the CSV file, along with details about whether they were imported or not will be shown on the screen.

Starting the migration process

Once you have added the user accounts for the migration, you can start the migration. Ensure that the source passwords are not changed after adding the users for migration. The password should be the same until the entire migration process is completed. 

1. Click the Start Migration button after adding the users. If you have navigated out of the page where you added the users, select the migration that you want to start from this page, and click Start Migration.
   
2. You can view the progress and statistics regarding the migration on the same page.
3. Detailed statistics regarding each user's migration can be viewed by clicking on their email address on the migration progress page.​
4. For mail migration, detailed reports along with folder information will be available.
5. Click Mail Failures to view the detailed information about the folder-wise migration details.
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For more information refer to the reasons for migration failure under troubleshooting migrations.