Integrate Freshdesk with GitLab
Send information between Freshdesk and GitLab automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and GitLab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Comment added on merge request
Triggers when a new comment on a merge request is added
Comment made on issue
Triggers when a comment is added to an issue
Issue event made
Triggers when there is a new issue event
Comment added to code snippet
Triggers when a new comment is added to a code snippet
Commit made in project
Triggers when a commit is made in the selected project
Comment added on commit
Triggers when an new comment is added to a commit
Merge request event occurred
Triggers when a merge request is created, updated, or merged.
All Actions - Actions are the automated tasks
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch company
Fetches the details of an existing company by domain
Create comment on a commit
Creates a new comment on a commit
Create comment on merge request
Creates a new comment on a merge request
Create issue
Creates a new issue
Create comment on code snippet
Creates a new comment on a code snippet
Create comment on a issue
Creates a comment on a issue
Fetch issue
Fetches the details of an existing issue by name
Fetch project
Fetches the details of an existing project by name
Fetch user
Fetches the details of an existing user by username or email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is GitLab?
GitLab provides a powerful platform to plan projects, create and manage code, and deploy easily. You can configure your infrastructure, monitor metrics, and comply with standard requirements using the built in tools.
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Build comprehensive workflows using
Webhook triggers
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
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Sales Director, Artico
In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
