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Usedesk supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when a new ticket is created
Triggers when a new client is added
All Actions - Action are the automated tasks
Adds a comment to the specified ticket
Creates a new agent
Creates a chat or send messages to an existing chat on behalf of the client
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Creates a new client
Updates the details of an existing agent
Updates the details of an existing client
Updates the details of an existing ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetches the details of an existing client using client ID
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What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Categories : Helpdesk, Customer Support
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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“Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing.” Know more