Freshdesk

App Description

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Category : Customer Support

Triggers

Customer created

Triggers when a new customer is created

Contact updated

Triggers when the details of an existing contact details are updated

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Actions

Create ticket

Creates a new ticket

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum category

Creates a new forum category

Create company

Creates a new company

Create contact

Creates a new contact

Create forum

Creates a new forum in the selected category

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Fetch ticket

Fetches the details of an existing ticket by subject or requester email address

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company

Fetches the details of an existing company by domain

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.