Freshdesk

App Description

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Category : Customer Support

Triggers

Updated Contact

Triggers when existing contact details are updated

New Ticket

Triggers when a new ticket is created

New Ticket Note

Triggers when a note is added to the selected ticket

Updated Ticket

Triggers when an existing ticket is updated

New Customer

Triggers when a new customer is created

Actions

Add Notes to a Ticket

Adds private or public notes to a Freshdesk support ticket

Create Contact

Creates a new contact

Create Company

Creates a new company on Freshdesk

Create Forum

Creates a forum under the selected category

Create Forum Category

Creates a new forum category

Create Ticket

Creates a new ticket

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.