Integrate Freshdesk with 900+ apps
Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshdesk workflows
Create new tickets in Freshdesk from Zoho Forms submissions
How it works
Create new tickets in Freshdesk from Zoho Forms submissions
Zoho Forms + Freshdesk
Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho
Cliq when you receive new requests in your Freshdesk support
portal. Make sure your entire team can collaborate on
delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho
Cliq channel.
Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk
Add new Freshdesk tickets for new submissions on 123FormBuilder
Do you have a form in 123FormBuilder through which customers submit
issues? This flow helps you organize and track these issues more
efficiently by creating a ticket in Freshdesk each time a submission
is made in 123FormBuilder.
How it works
1. A new submission is made in 123FormBuilder.
2. Zoho Flow creates a new ticket in Freshdesk.
Add new Freshdesk tickets for new submissions on 123FormBuilder
123FormBuilder + Freshdesk
Build your own Freshdesk integrations
Connect Freshdesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshdesk workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
All Actions - Actions are the automated tasks
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch company
Fetches the details of an existing company by domain
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
