From the industry's first
to the industry's best:
Zoho Desk is here to lead.

Launched as the industry's first context-aware help desk software, Zoho Desk quickly became the industry's favorite help desk software as well. With features like contextual ticket views, comprehensive reporting and dashboards, and advanced process management automations, it reached the top of the ladder in a matter of months.

    

What does Zoho Desk have to offer?

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    Context-aware Service Management

    Zoho Desk provides all prior customer interaction data within the ticket interface so agents can provide faster and more accurate responses to their customers.

  •  

    AI and Process Management

    Processes can be implemented without supervision, preventing bottlenecks. With AI, anomalies are brought to immediate notice, enabling proactive customer service.

  •  

    Automation and Triaging

    Workflows and SLAs reduce manual effort in routine tasks and improves response and resolution times.

  •  

    Mobile-first Capabilities

    Zoho Desk enables companies to provide customer service without being tied to the desk with it's contemporary mobile help desk app.

  •  

    Reporting and Insights

    Zoho Desk offers comprehensive dashboards and custom reports that businesses can use to improve their customer support efforts.

Our customers love us

"Freshdesk faces the mother of all rivals: Zoho Desk"

 

"Zoho has built an enviable SaaS. If it stays true to its key promise, competitors will have difficulty getting past it."

 

"What adds to the uniqueness of this product, besides its context richness, is the fact that, with it, Zoho Desk has challenged conventional wisdom yet again."

 

Businesses can integrate Zoho Desk with their favorite apps.

Marketplace

Zoho Desk offers a number of add-ons and extensions, both within and outside the Zoho suite of products.

  •  Zoho CRM
  •  Zoho Books
  •  Zoho Analytics
  •  Zoho Assist
  •  Slack
  •  Jira
  •  Salesforce
  •  Google

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Telephony partners

With multiple options to choose from, running a call center on the cloud is easier than ever.

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  • SDKs

    Use Zoho Desk's powerful SDKs to build custom mobile apps.

  • APIs

    Integrate Zoho Desk's modules with other services.

  • Custom Functions

    Use custom code to update details in other software based on updates in your tickets.

Explore what Zoho Desk can do for your company.

Contact us