Strike conversations that are Automated, yet personal

Automated, yet personal

Clear your call queue, minimize back-and-forth emails and cut to the chase. Guided Conversations (GC) steers conversations with relevant questions through a predefined chat and systematically leads your customers to the best solution.

Clear your call queue, minimize back-and-forth emails and cut to the chase. Guided Conversations (GC) steers conversations with relevant questions through a predefined chat and systematically leads your customers to the best solution.

Custom flows
that suit your style

Build flows that suit the way you work with flexible blocks, paths and variables. Bring in elements that your customers prefer, like questions, text replies, or anything else to design conversations that flow.

custom-flow Custom flows
Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows Custom flows

Predefined templates
to start right away

No experience writing codes? No problem. Our effortless GUI builder and a library of pre-defined templates make it easy to get you started.

Expedited responses for
“ASAP” demands

Your customers don't have to wait on hold for an answer to a simple question and your agents don't have to answer recurring questions. Create customized responses for common customer roadblocks using different response blocks.

Self-serve anywhere

Help your customers track orders, fix appointments, and book flights on the go. Use pre-loaded mobile SDKs to easily configure GC for your mobile application.

Deliver action-based self-service

GC does more than just giving answers. It can guide actions such as placing and cancelling orders, updating account details, or troubleshooting problems.

Manage heavy incoming traffic

GC is ideal for companies that receive large volumes of tickets in short intervals. Integrating GC can significantly reduce average resolution time.

Provide quick resolutions

Proactively guide your customers through common processes without the need for an agent with a simple chat on your website or app.

Offer 24/7 availability

Since GC is available 24/7 regardless of live agent availability, customers can even find resolutions during non-working hours.

See what our customers have to say about Guided Conversations

We have implemented Guided Conversations and truly appreciate the pilot team's assistance on this. Within an hour we had a student submit their first support request using Guided Conversations, and it helps to ensure we get the information we need to provide a response and resolution with one reply when possible.

Sandra Soucie,Director of Customer Success
Human eSources

With Guided Conversations, our customers feel like they have another avenue to reach out and get support, and it gives them additional confidence in us to get the answers they're looking for.

Josh Benfield,Director of Technology and Training
NAF

Sandra Soucie,Director of Customer Success
Human eSources

Josh Benfield,Director of Technology and Training
NAF

Create conversations
that matter to your customers.

Empower them with immediate resolutions.

SIGN UP FOR FREE