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"At Mahindra, we compared 3 different platforms and found Zoho SalesIQ the most suitable. With SalesIQ added to our website, we’ve taken a bot-first approach, ie. a chatbot handles visitor queries by default and when the bot is not able to answer, an agent can take over. The visitor tracking capability and Zoho CRM integration have enhanced the quality and efficiency of chatbot and human interactions. Our digital sales revenue has increased by about 1-1.5% and SalesIQ is giving us complete ROI."
– Pravin Nehete, Deputy General Manager, Mahindra and Mahindra