Support Plans

Here's the comparative table of our support tiers with included services. You can choose the best plan that suits your business.

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4

FEATURES

BASIC

Free

CLASSIC

Free

PREMIUM

20% of License fee

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SERVICES
Knowledge baseCollection of detailed articles and help pages on setting up and using Zoho DataPrep features.YesYesYes
Community forumYesYesYes
Email supportYesYesYes
Customer portalView all your tickets, raise new support requests, and get the answers you need from our product experts.YesYesYes
Toll-free supportCall our toll-free phone numbers or request a support call.-8 hours x 5 days24 hours x 5 days
Remote assistanceGet assistance for your data preparation needs and troubleshooting through screen sharing sessions.-YesYes
Escalation contact numberA direct contact number to reach in case of escalations.--Yes
Features update callA call once in every quarter to update you the latest product features, enhancements, and use cases in detail.--Once a quarter
First response time48 hours24 hours8 hours
ELIGIBILITY
Based on editionFree editionAll paid plansStandard plan ( above 10M rows ) &
Enterprise plan
Based on subscription period-Annual or MonthlyAnnual
 

FAQs

1. How do I reach out to customer support?+-

Please feel free to email us at customersuccess@zohodataprep.com, or contact us with more details using the form here.

You can also submit a request to us from the Zoho Desk's add request page.

To request a personalized demo, fill in your contact information here. We will reach out to you with a couple of time slots to work the demo conveniently.

Our support team will be available 24/5 from Monday through Friday. Give us a call in these numbers.

  • USA: +1 (332) 600 6305
  • UK: +44 (20) 34672392
  • Singapore: +65 6622 4693
  • Australia: +61 2 90489907
  • India: +91 44 46447177
2. Where can I access the knowledge base?+-

You can read through our help documentation and related articles in DataPrep's knowledge base. Additionally, you can also watch our product tutorials from the video demos page.

3. Where can I view my support tickets? +-

You can view them under the My Area tab of Zoho's support homepage.

4. I use the trial edition. Can I get product support? +-

Yes, you will get all the benefits of the Standard plan (10M rows). You can also call us anytime between 9 am to 5 pm in your timezone on any business day, and we'll be glad to help you out.

5. I use the paid edition. Can I call, or request a support call whenever I require product assistance? +-

Yes, you can call us between 9 am to 5 pm in your timezone on any business day, and we'll be glad to help you out. However, if you're looking for round-the-clock service, we recommend getting the premium support.

6. I use the free edition. Can I get product support? +-

Yes, you have the basic support plan available to all free edition users. You can email us with your questions or put up a forum post to get help from the support community. You can also read through help documentation in the knowledge base, and learn to use different features by watching the "How-to" videos in our collection.

7. I use the free edition. Can I request a support call? +-

Support through call is only available to customers with a paid subscription for Zoho DataPrep. You can drop us an email or raise a request in the self-service portal, and our support staff will respond with a solution to your problem. You can view your tickets under the My Area section of Zoho's support homepage.

8. What is remote assistance? +-

If you're having trouble using Zoho DataPrep, or if you need help, remote assistance allows you to share your screen temporarily (through an online meeting session) with our trusted support representatives so that they can work with you remotely to help you out.

Thanks for contacting us! We'll be in touch with you shortly.