20% of License feeRegister Here
|8 hours x 5 days
|24 hours x 5 days
|Escalation contact number
|Features update call
|Once a quarter
|First response time
|Based on edition
|All paid plans
|Standard plan ( above 10M rows ) &
|Based on subscription period
|Annual or Monthly
You can also submit a request to us from the Zoho Desk's add request page.
To request a personalized demo, fill in your contact information here. We will reach out to you with a couple of time slots to work the demo conveniently.
Our support team will be available 24/5 from Monday through Friday. Give us a call in these numbers.
- USA: +1 (332) 600 6305
- UK: +44 (20) 34672392
- Singapore: +65 6622 4693
- Australia: +61 2 90489907
- India: +91 44 46447177
You can view them under the My Area tab of Zoho's support homepage.
Yes, you will get all the benefits of the Standard plan (10M rows). You can also call us anytime between 9 am to 5 pm in your timezone on any business day, and we'll be glad to help you out.
Yes, you can call us between 9 am to 5 pm in your timezone on any business day, and we'll be glad to help you out. However, if you're looking for round-the-clock service, we recommend getting the premium support.
Yes, you have the basic support plan available to all free edition users. You can email us with your questions or put up a forum post to get help from the support community. You can also read through help documentation in the knowledge base, and learn to use different features by watching the "How-to" videos in our collection.
Support through call is only available to customers with a paid subscription for Zoho DataPrep. You can drop us an email or raise a request in the self-service portal, and our support staff will respond with a solution to your problem. You can view your tickets under the My Area section of Zoho's support homepage.
If you're having trouble using Zoho DataPrep, or if you need help, remote assistance allows you to share your screen temporarily (through an online meeting session) with our trusted support representatives so that they can work with you remotely to help you out.