Law firm Kan-Tor & Acco achieves 10% growth with Zoho

"For true efficiency, I see no other way to work than with Zoho’s solutions"

Amit Acco, Founding Partner, Kan-Tor & Acco.

The company

Founded in 2000 and based in Ramat Gan, Israel, Kan-Tor & Acco is a leading corporate immigration law firm. The firm specializes in managing intricate, multi-stage immigration processes, including visa applications, work permits, and regulatory compliance for international employees. Their tailored solutions serve the high-tech, biotech, pharmaceutical, and construction industries, leveraging extensive expertise and close alignment with Israel's immigration policies.

The challenge

Kan-Tor & Acco operates in a field that presents two major challenges: the meticulous management of complex, multi-stage legal processes and keeping clients and their employees informed about their progress. With over 30 lawyers managing dozens of cases for many client businesses, effective management and efficient workflows was a top priority.

Initially, Excel sheets and emails were enough for case tracking and updates. As the workload expanded, so did the concern that manual methods might lead to inconsistent updates, miscommunications, and a lack of real-time access to case information—difficulties that would slow operations and reduce efficiency. To maintain and elevate service standards, Kan-Tor & Acco wanted a robust, centralized system to streamline operations, enhance collaboration, and support scalability.

The solution

To address these operational challenges, Kan-Tor & Acco implemented Zoho CRM , a highly modifiable client relationship management platform that centralized client and case management. The platform's flexibility and intuitive interface enabled the firm to create a system tailored to their needs, requiring minimal technological knowledge and a short adoption period. The platform also introduced and applied automation to key operations, including reminders for visa renewals, periodic reports to HR managers on employee visa statuses, and follow-ups for collecting, signing, and submitting paperwork

Additional automation with Zoho Creator

While Zoho CRM provided a sufficient billing process, Kan-Tor & Acco wanted to reduce the time and effort invested in tracking payments billed through the system. To address this, the firm used a solution made on Zoho Creator —a low- and no-code platform that allows users to build custom apps and software tools with minimal coding experience. Using Creator, the firm developed a system that tracked fee payments and sent automated reminders to clients based on predefined settings, pulling data from the CRM system. Each morning, the system also generated and sent the office team a detailed table summarizing current payment statuses, including any outstanding balances.

"I’m not a very technological person, but, with these products, these systems, I can meet any tech need." — Amit Acco, Founding Partner, Kan-Tor & Acco

Benefits and ROI

By integrating Zoho CRM into their daily operations and expanding its capabilities with a custom solution, Kan-Tor & Acco streamlined invoicing, optimized payment tracking, and enhanced operational efficiency. What began as a search for a smarter alternative to Excel files and emails evolved into a comprehensive system that sustained a 10% annual growth rate for over 15 years, all while maintaining exceptional service standards.

Looking forward

Kan-Tor & Acco is satisfied with its current system, which effectively supports its operations and growth. While it doesn't foresee the need for additional tools, the firm remains open to exploring Zoho solutions should new requirements arise.