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  • CRM
  • Enterprise CRM Software
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Zoho CRM has been featured across multiple
Gartner Magic Quadrants since 2011

A Visionary in Gartner Magic Quadrant for Sales Force Automation 2022 A Visionary in Gartner Magic Quadrant for Lead Management 2020

A secure and scalable
CRM at the heart of your enterprise

Enterprise organizations have to manage large volumes of customer data, coordinate and execute complex business processes, maintain impeccable security standards, and comply with local and international regulations.

Zoho CRM enables enterprise organizations to unify their business data across departments and deliver a more compelling customer experience. With our robust backend infrastructure, rich feature set, and enterprise-grade data security processes, we've empowered highly complex, large-scale businesses to operate seamlessly and securely across the globe.

Bespoke industry solutions

With their own special challenges, businesses in vertical markets struggle to find solutions that fit their needs. However, the flexibility and depth of customization offered by Zoho CRM empowers every business to implement our solution seamlessly into their operations. From fields and modules to business processes and workflows, every aspect of Zoho CRM can be molded to meet the needs of your respective business and vertical with ease.

security and compliance

With more businesses going global and a surge in privacy-conscious customers, it's vital that every aspect of your business—from processes to the technology used—is secure, adheres to global privacy standards, and is compliant with laws around the world. At Zoho, we're consistently testing and certifying our products and internal processes against leading global privacy and security standards—all to ensure that you can leverage our tools and run your business with complete confidence.

  • Replicate organizational hierarchy within Zoho CRM
  • Maintain granular control over data access with Roles and Profiles
  • Mark and encrypt sensitive data at rest
  • Use single sign-on and multi-factor authentication to secure accounts
  • Whitelist and block specific IPs from accessing the application
  • Integrate with Active Directory to manage user IDs and security settings


Security and compliance certifications

End-to-end implementation support

Zoho is committed to supporting its enterprise customers far beyond the point of purchase. Starting with initial contact, our Enterprise Business Solutions team will gather a list of requirements based off your particular business processes. With that knowledge in hand, the team will build a working prototype, deploy it across your organization, and troubleshoot any issues moving forward. This end-to-end support process reduces the resources required to get your new CRM up and running.

Learn more about enterprise services


Gather requirements:

Conduct a detailed study to understand your IT landscape and business processes

Identify challenges:

Analyze the information obtained to identify challenges, gaps, and redundancies


Develop a BRD:

Collate insights, appropriate solutions, and implementation strategies into a comprehensive business requirements document


Use the BRD to develop a prototype of your customized solution



Deploy the solution through our EBS framework and migrate your data systematically


Equip your in-house trainers with the skills and expertise required to implement your new CRM system


Usage reports:

Improve your business processes by analyzing quarterly product usage reports and discussing best practices with your technical account manager

Technical support:

Resolve any of your technical issues with our team of expert support engineers on standby

Comprehensive onboarding and training

Up-skill your organization by scheduling an in-person or online training program with one of our product experts. Tailor your instructor-led course to serve different job roles—such as, IT admin, manager, trainer, or sales rep—depending on your team structure and specific process requirements.

Learn more about CRM training

Focused support with SLA for maximum continuity

With our enterprise support system, you'll get access to highly-skilled support engineers on standby, 24 hours a day, 365 days a year. They can assist with all your issues—big and small—within a priority response time of 1 hour.

Dedicated support for customer relationship management solutions

An extensible platform for
your entire organization

With powerful APIs and SDKs, a custom mobile app builder, and integrations with all the most popular business apps, Zoho CRM is much more than just a piece of software. It's a full-service platform for your enterprise.


Integrate apps across your tech stack


Build customized web
and mobile apps

Serverless Functions

Automate operations at scale

Vertical Platform

Build white-label solutions


Develop custom extensions


Access to 1000+ extensions
for Zoho applications

Unify your data across your tech stack

Zoho CRM's developer platform offers the right mix of low-code and pro-code tools to automate operations and integrate data across your enterprise stack. Zoho CRM lets you run fully managed, end-to-end serverless code that deploys and automatically scales in the cloud. Easily integrate your legacy and in-house proprietary tools, leveraging our robust APIs to unify customer data from across different applications and maintain a single source of truth.

Global presence

With offices and data centers in multiple countries, a global workforce, and an international network of renowned SI partners, we are here to help you get set up—wherever your business is based.

International presence

A network of experienced
System Integration partners

We work with System Integration partners from around the world to help you get the best CRM experience you can. These qualified experts understand your unique requirements and will help customize your new CRM solution to reflect your business needs.

Why choose Zoho CRM?

For the last 15 years, Zoho CRM has invested extensively in product R&D, resulting in a mature, enterprise-grade software solution. While other companies have spent their earnings to continuously promote their products, we've invested the majority of our profits in the core principles of software development, deepening our CRM feature set as well as leveraging functionality from the larger Zoho ecosystem. This truly robust offering empowers our enterprise customers to flexibly scale and adapt as they react to an evolving global market.


implementation and deployment
compared to the competition

  • Faster implementation and deployment compared to the competition
  • Higher adoption rate among sales reps
  • Ecosystem of 45+ integrated business applications to run your enterprise operation
  • Common tech stack built from the ground up through years of R&D investment
  • Longstanding commitment to our customers' data privacy

Zoho CRM - Recognized by critics
and highly rated by users

Gartner Magic Quadrant Sales Force Automation 2022 - Visionary
Nucleus Research CRM Technology Value Matrix 2021 - Leader
Constellation ResearchBest Enterprise Software Vendor 2019
Gartner Peer Insights Best Sales Force Automation Software 2019
IDC SaaS CSAT Award for Sales Force Automation 2020

One of India's largest NBFC serves its growing customer base using Zoho.

India Infoline (IIFL) is India’s leading integrated financial services group headquartered in Mumbai. 5paisa is IIFL’s online trading portal, established in 2000 to cater to the company’s retail brokering services. With tens of thousands of users leveraging Zoho CRM's robust functionalities, they effectively manage their sales pipelines, track real-time performance of their sales and operations teams, as well as automate operations at scale with customized workflows.

225,000 Daily custom function calls
150,000Daily email volume
300,000 Leads serviced per month
35,000 Accounts opened per month
225,000 Tickets resolved per month
350,000Clients engaged per month

Zoho's operating system is very robust, and contains the collective memory of Selectra's entire business. We can generate workflow loads and custom functions ourselves and we can accomplish new initiatives quickly.

With Zoho CRM, the team at lubrication engineers grew their sales initiatives with better processes in place.

Moving to Zoho CRM, we were able to quickly bring in all of the necessary data, and process our customer requirements in minutes.

Purolite experiences enhanced accounting and auditing, and improved productivity with shortened sales cycles using the Zoho platform.

Aurian De Maupeou Co-Founder, Selectra
Paul Grimes VP of Marketing,
Lubrication Engineers
Divya Sundaraju Asst.Manager - Learning & Development, FundsIndia
Nucleus Research
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Do you want to learn more about
how Zoho CRM can help your company? Our team will get in touch to help you identify which services will benefit your enterprise most.